Specjalista ds. Windykacji ze znajomością języka włoskiego
Shell Business Service Centre Krakow - Kraków, małopolskie
Współpraca z działami sprzedaży w różnych liniach biznesu oraz z działem obsługi klienta (Customer Service) we Włoszech Zarządzanie nieuregulowanymi płatnościami na koncie klienta Podejmowanie decyzji o blokowaniu i odblokowywaniu zamówień zgodnie z zasadami kredytowymi Co oferuj...
Accountant - Cash Allocation - German speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
ensure that the application and allocation of cash to customers' accounts is booked accurately, and in a timely manner in accordance with Service Level Agreements communicate efficiently with customers by phone or email cooperate with Customer Service and Debt Collection teams Be...
Debt Collection Specialist – Slovak speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Collection Specialist will be working in Credit Department to ensure customer debts are collected in line with contracted payment terms. Main responsibilities: managing credit blocked orders and customers approaching or exceeding their credit limit making proactive calls to prede...
Accountant - Cash Allocation – Spanish speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
ensure that the application and allocation of cash to customers' accounts is booked accurately, and in a timely manner in accordance with Service Level Agreements communicate efficiently with customers by phone or email cooperate with Customer Service and Debt Collection teams Wo...
Customer Service Team Leader Front Office - Bulgarian speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Lead and manage a team of 12-16 members to achieve service level agreements and service performance indicators. Ensure Customer Master Data Quality Control in place on routine work basis, Control Report is reviewed and control documentation maintained. Responsible for 'set up and...
Team manager Credit – Debt Collection – Italian speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Steer, coach and monitor the Credit Management team performance to ensure SLA’s and KPI’s, agreed with the Credit organization are met - team up to 15 people. Coordinate Debt Collection process working with Italian customers. Implement and ensure compliance of Credit Policy to th...
Debt Collection Specialist – Spanish speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Collection Specialist will be working in Credit Department to ensure customer debts are collected in line with contracted payment terms. Main responsibilities: managing credit blocked orders and customers approaching or exceeding their credit limit making proactive calls to prede...
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
This position is placed within Revenue - Cards Accounting/ Billing team. Position offers an excellent opportunity for accountants interested in analytical & system driven job. An Accountant will assist in all accounting activities upon which billing depends in a timely and accura...
Quality Assurance Coach - Russian speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Running regular coaching sessions with Customer Service Professionals to ensure that optimal performance is achieved with service delivery and process execution Planning and executing Quality Call Monitoring (QCM) Programme to ensure process adherance and consistent delivery of c...
Tax Specialist - Hungarian speaker
Shell Business Service Centre Krakow - Kraków, małopolskie
Complete all accounting activities upon which statutory reporting and tax returns depends Provide with the reconciliation of VAT and local Hungarian taxes Ensure all tax related corrections and adjustments in the system Operate co-operatively with Financial Transaction teams prov...
Quality Assurance Coach – German speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Running regular coaching sessions with Customer Service Professionals to ensure that optimal performance is achieved with service delivery and process execution Planning and executing Quality Call Monitoring (QCM) Programme to ensure process adherance and consistent delivery of c...
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
To manage all Asset Protection (a.o. security, reception services) matters in Shell offices in Krakow and Warsaw (work location: Kraków) To manage the Security Contract, ensuring that Shell security staff and the contracted suppliers combine to provide a consistently professional...
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Complete all accounting activities upon which statutory reporting and tax returns depends Provide with the reconciliation of VAT and local taxes Ensure all tax related corrections and adjustments in the system Operate co-operatively with Financial Transaction teams providing mutu...
Operations Manager – Expenditure Accountancy - AP
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Responsible for establishing and adhering to a strong internal controls environment in AP process to ensure the integrity of financial results. Responsible for optimal process effectiveness and operational excellence through delivering the performance targets. Actively support kn...
Quality Assurance Coach – Czech or Slovak speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Running regular coaching sessions with Customer Service Professionals to ensure that optimal performance is achieved with service delivery and process execution Planning and executing Quality Call Monitoring (QCM) Programme to ensure process adherance and consistent delivery of c...
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Manage the assigned team to meet or exceed service levels agreed to with each business unit, apply and maintain a high quality communication and control framework and demonstrate continuous process improvement over time. People Size of a team: 10 – 15 people Act as a coach suppor...
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Managing a team of 10-15 members by ensuring the delivery of transactional services to internal customers in many locations across the supported region Ensuring that processes and procedures for the team are in line with policies & guidelines and that resourcing is managed effect...
Billing Administrator - German speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
This position is the focal point for the sales invoices, credit/ debit notes, statement of account and other accounting documents of customers for sales of Shell products and services. Billing Specialist is responsible to ensure that customer invoice and statement of account are ...
Customer Service Professional – Czech speaker
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards Provide assistance to customers in self-service mediums and assist customer to complete transactions Record and follow up all customer contacts in custo...
Shell Business Service Centre Krakow - Kraków, małopolskie - Zabierzów, małopolskie
Creating and maintaining daily and historical reports for WFM (Workforce Management) and WFM master reference data Generating and controlling of reports including daily and historical performance (KPIs, SLAs) Generating, refining and updating short and long term forecasts Generat...