Business Support Analyst
- Warszawa, mazowieckie
- Stała
- Pełny etat
Are you a purpose-driven professional with strong analytical skills and a passion for operational excellence? Do you thrive in dynamic environments and enjoy building systems that bring clarity, structure, and impact? We’re looking for a Business Support Analyst, NEC, to play a key role in shaping the future of workplace operations in one of Maersk’s most dynamic regions.This is more than an administrative role, it is a chance to support the transformation of the Business Support Services (BSS) function, driving process harmonization, data transparency, and vendor oversight across the NEC region, which includes Austria, Belgium, Germany, the Netherlands, Poland, and Switzerland.Key ResponsibilitiesOperational & Administrative Excellence
- Ensure accurate documentation and adherence to statutory and internal compliance requirements across the NEC region.
- Provide structured support for general administrative activities, enhancing consistency and visibility at a regional level.
- Build and maintain dashboards and Management Information System (MIS) reports to support performance tracking and decision-making.
- Ensure data quality and consistency, proactively flagging deviations.
- Support the release of key reporting decks (e.g., Capacity Insights) to senior leadership.
- Contribute to the development of robust data governance practices across BSS NEC.
- Lead the development, maintenance, and alignment of Standard Operating Procedures (SOPs) across the NEC region.
- Coordinate with country-level stakeholders to ensure consistency, adoption, and alignment across brands and geographies.
- Establish and maintain a centralized, structured repository for all contracts, SOPs, and key BSS documentation.
- Act as the communication owner for the BSS NEC function, ensuring timely updates of the SharePoint site and related platforms.
- Participate in BSS-related projects such as office openings/closures, relocations, vendor transitions, and footprint optimization.
- Contribute to pilots, root cause analyses, and continuous improvement initiatives.
- Oversee vendor contract lifecycle, ensuring visibility of expiration dates and notice periods.
- Ensure SLAs and KPIs are clearly defined, tracked, and embedded into all vendor contracts.
- Data analysis and reporting (Excel, Power BI preferred)
- SOP writing and process documentation
- Vendor contract administration and tracking
- Document and repository management
- Strong written and spoken English (B2–C1)
- Strong attention to detail and structured thinking
- Stakeholder engagement and relationship-building across functions and countries
- Proactive ownership and problem-solving mindset
- Adaptability in a fast-paced, evolving environment
- Collaboration and team orientation
- Microsoft Excel (advanced)
- Power BI (preferred)
- SharePoint (strong user)
- PowerPoint
- OneNote
- Outlook and MS Teams
- Power Automate (a plus)
- Contract/Vendor Management tools (as applicable)
- Cross-cultural communication, given the multi-country scope
- Participation in strategic and operational BSS projects
- Governance and internal controls awareness
- Discretion and confidentiality handling sensitive documentation
At Maersk, you’ll be part of a company that values trust, autonomy, and continuous improvement. In this role, you will:
- Help shape how and where we work across six countries in the NEC region
- Own and lead core business support processes with regional impact
- Work closely with local and regional leadership
- Gain exposure to high-impact transformation initiatives
- Be part of a supportive culture that recognizes initiative and results