
OTC Analyst
- Kraków, małopolskie
- Stała
- Pełny etat
- Collections Management
- Resolving customer financial inquiries professionally and efficiently
- Managing due and overdue balances through Collections Workflow tools
- Addressing and resolving discrepancies (Quantity, Price, Warranty, Customer, Freight, etc.)
- Financial Reporting & Documentation
- Preparing and distributing customer account statements
- Generating timely reports including Past Due reports and Forecasts
- Creating and maintaining comprehensive desktop procedures
- Process Improvement & Collaboration
- Identifying opportunities for continuous process improvement
- Escalating and following up on issues through appropriate channels
- Ensuring Key Performance Indicators are met and service excellence is maintained
- Bachelor's degree in Finance, Accounting, or related field
- Minimum 2 years of relevant work experience
- Proficient knowledge of SAP systems
- Fluent English communication skills (both written and verbal); additional language proficiency is advantageous
- Advanced Excel skills
- Strong analytical abilities and excellent communication skills