
IT Infrastructure Cloud Engineer
- Katowice, śląskie
- Stała
- Pełny etat
- Building, configuring and operating Microsoft Windows Server Environment
- Managing Active Directory
- Entra ID
- Hyper-V
- Managing server and storage resources
- Developing and implementing agile and scalable infrastructure solutions, with advanced monitoring and alerting, while establishing best practice tools, frameworks, and processes
- Assisting with advanced troubleshooting (proficient in all levels and phases of systems support)
- Identifying, diagnosing, and resolving connection, reliability, or performance issues
- Contacting vendor technical support for Priority 1 incidents and requests
- Developing scripts (mainly PowerShell) to deliver automation and innovation initiatives, with the ability to drive automation initiatives independent of automation tools.
- Validating system upgrades and patches when required
- Promote the development of team members' skills across various engineering systems to provide support for the entire IT infrastructure landscape through formal training, job shadowing, service transition and documentation.
- Evaluate, recommend, manage, and operate computer and storage resources on Cloud
- Support non-Windows operating systems
- Partner with other infrastructure team members to learn, develop and enhance the skills needed to support software-based infrastructure.
- Ensure that IT Services are delivered effectively to business customers. This includes the execution of SOPs (Standard Operating Procedures), management of IT Incidents/Problems and IT Changes as per well-defined ITIL processes, as implemented in the ITSM system.
- Contribute to the reference documents to establish consistency and shared knowledge of operations best practices and delivery methods.
- Deliver quality documentation allowing smooth day-to-day operations
- Identify opportunities to innovate, extend and enhance service delivery wherever possible
- Participate in disaster recovery plans and practicing recovery operations
- Consult with senior peers to learn through experience
- Partner with key vendors to maintain an understanding of modern technology and leading practices
- Cooperate closely with other Zone / Regional / Group IT Infra resources
- Provide after-hours on-call support (rotation) and participate in solution implementation (upgrades, new releases, etc.) and deployment activities after hours as needed.
- Bachelor's degree in computer science / comparable fields or equivalent working experience
- Microsoft Certifications like Former MCSE, MCST are required
- Certifications in any of the following or similar technologies are a plus: Azure, VMWare
- ITIL Foundation certification is a plus
- Minimum 7-10 years of experience on Windows 2016-2019 Server environments, Microsoft Active Directory
- Minimum 2-4 years of experience in managing public cloud-based resources in Microsoft Azure
- Experience on Hyper-V/VMware virtualization environments
- Experience or knowledge on Bare Metal Servers (ILO, IDRAC, Firmware management)
- Experience or knowledge on Storage Concepts
- Experience with or knowledge on backup tools like CommVault
- Experience in IT infrastructure and operations administration, engineering, architecture (enterprise scale), including demonstrated working experience with:
- Windows OS system administration
- Microsoft Active Directory
- Entra ID Administration
- Microsoft PKI Services
- Virtualisation technologies like Hyper-V/VMware
- Infrastructure Services (DNS, DHCP, NPS, etc.)
- Automation and self-service solutions
- Scripting languages such as PowerShell, Bash, etc.
- A solid understanding of Windows Systems Administration, Active Directory virtual machines, and networking fundamentals.
- Knowledge on Azure fundamentals (IAM, network, security, etc.), plus working experience with (provisioning of / migration to / support of) Azure Server & Storage resources.
- Hands-on experience creating resource groups, virtual networks, load balancers, virtual machines, attaching storage disks, amongst other Cloud operations.
- Experience supporting IaaS, PaaS, and SaaS based solutions.
- Experience with or knowledge of backup & disaster recovery preparedness, monitoring, testing, and activation.
- Experience in monitoring, alerting and analytics, proactive maintenance, root cause analysis, and troubleshooting. Working experience in observability tools.
- Exposure with IaC: Terraform, Ansible, etc. is a plus.
- Understanding of Docker, Kubernetes and Jenkins, etc.
- Passion for technology and staying up to date with emerging security trends.
- Accustomed to working in a fast-paced environment with a career track-record of engineering, developing, deploying, and maintaining business critical systems.
- Able to troubleshoot complex problems and translate technical issues into understandable business language for end users.
- Compliance with standards for quality, performance, or productivity.
- Able to prioritise, drive results and provide clear and documented status updates/metrics to management.
- Translate business requirements into scalable infrastructure designs, cost models, and forecasts.
- Excellent writing and communication skills (fluent spoken and written English); excellent interpersonal skills and able to interact and work efficiently with people at all levels in an organisation (internal employees, contractors, managers, third parties, etc.).
- Apply curiosity and technological intellect to analyse emerging concepts and make necessary recommendations to achieve transformational results in Deployments, Application & Infrastructure Support, and Automation Setup and Implementation.
- Knowledge of laboratory (regulated/controlled environment) operations and processes is a plus