Sales Back Office Specialist with French (Hybrid)

Warszawa, mazowieckie
Stała
Pełny etat

2 miesiące temu

About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.Your new roleAs a Sales Back Office Specialist you'll be responsible for ensuring, together with the SBO organization, the delivery of excellent Sales Back Office services every day, providing the highest quality customer service.You can make a real impact in this role, initiate improvements and support Franke digitalization & automation projects and contribute and take part in the creation of a European Sales Back-office organization.
We are seeking a talented and customer-oriented savvy individuals to join us. You will report directly to the Team Leader Sales Back Office.Join us and let's make the change happen.Your main responsibilities

Resolving written customer inquiries concerning orders, products, and services
Providing first level product support to customers via written communication
Managing product returns and claims
Creating field service orders
Supporting order processing during peak times
Taking part in testing new solutions and participation in process improvement projects
Creating and updating proper process documentations
Support on newcomers onboarding
Support of service scope expension

What you bring

High level of customer and solution orientation
Experience in customer-/after sales - service
Strong attention to detail and accuracy
Ability to work independently and within a team
Willingness to learn quickly
Experience in work with SAP/SD module and/or SAP C4C is an advantage
Basic technical understanding is an advantage
English min. B1 level
French min. B2 level

What we offer you

Contract of employement (umowa o pracę)
A chance for professional development
Work in an international environment where English is the main language of communication
Office location - quick and convenient public transport, near Warsaw West Station
Flexible working time (from 7AM to 5:15PM)
Home office options up to 80% (Mandatory minimum of 2 days per week in Warsaw office)
Remote working from anywhere
Social benefits such as:

Benefit platform NAIS
Medicover private medical care
Multisport Card
Life insurance
Discount for Franke products
E-learning platform
Co-financing of glasses
Co-financing of 14-day holidays ('Wczasy pod gruszą')

Contact detailsWe're looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much.For more information see:Important information for all executive search companies, headhunters and HR consultantsThe Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.

Franke

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