Process Documentation Specialist (CX)

Warszawa, mazowieckie
Stała
Pełny etat

13 dni temu
Aplikuj teraz

Company DescriptionOur mission as a company providing IT services is to provide our clients all over the world with the best solutions. We manage to do this by analyzing the needs of our clients and matching them to the skills and aspirations of our employees. Therefore, one of our main motivations is to provide each Employee and Consultant with a satisfying experience. Joining us means being part of a community with diverse personalities. Start your adventure with ACT DIGITAL!Job DescriptionWe are looking for a detail-oriented and structured Process Documentation Specialist to capture, formalize, and maintain our software development processes.This person will work closely with engineering leads, product managers, and other stakeholders to ensure that our ways of working are well- documented, clear, and actionable. The goal is to create a consistent and accessible knowledge base that supports efficiency, alignment, and scalability across the organization.Responsibilities

Document and maintain end-to-end software development processes, including coding standards, branching strategies, testing, release management, and deployment.
Collaborate with engineering managers, team leads, and product teams to gather insights and best practices.
Translate complex technical workflows into clear, concise, and accessible documentation.
Create visual aids (flowcharts, process maps, checklists, templates) to support understanding.
Ensure documentation is kept up-to-date and version controlled.
Identify gaps or inconsistencies in current processes and propose improvements.
Support onboarding by providing easy-to-use guides and playbooks for new hires.
Maintain a central repository (e.g., Confluence, Notion, or Git-based documentation).

Qualifications

Strong background in technical writing, process documentation, or software development.
Familiarity with Agile, Scrum, or other software development methodologies.
Ability to quickly understand and structure complex technical processes.
Excellent written communication skills with attention to clarity and detail.
Experience with documentation tools (e.g., Confluence, Notion, Markdown, Git-based wikis).
Visual documentation skills (e.g., Lucidchart, Miro, Draw.io) are a plus.
Collaborative mindset and ability to work across teams.
Proficiency in English language (B2+/C1 level).

Success Criteria

Clear and standardized development processes are documented and easily accessible.
Documentation is consistently updated and reflects how teams actually work.
New employees can onboard faster and more effectively using documented processes.
Reduced misunderstandings and inefficiencies due to lack of clarity.

Additional Information

Location: Hybrid in Warsaw;
Long-term cooperation (2+ years);
Type of contract: B2B;
Rate: up to 150 PLN net per hour,
Start: ASAP - 1 month (possibility to start later).

What we offer:

Access to local and international projects - Clients from France, Germany, Portugal, UK and Benelux.
Professional development support -trainings, technical certificates, conference participation, foreign language classes and soft skills trainings are subsidized up to 2 000 PLN.
Bonus for recommending Candidates from 6 000 to 10 000 PLN.
Fully paid Medicover healthcare card.
Wellbee platform access
Multisport card.
Regular integration events and gifts.
Mobility Program.
Long term cooperation.

If You applied for this position the Controller of your personal will be ACT DIGITAL POLSKA Sp. z o.o., with its registered office at Przyokopowa 31, 01-208 Warsaw. The personal data provided by you will be processed for the purpose of the recruitment process and for future recruitment processes. You will have the right too choose one or both options on next page.You have the right to access the content of your data, request their rectification, erasure, restriction of processing, the right to data portability, the right to object to the processing of your data and the right to lodge a complaint to the President of the Personal Data Protection Office.

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