Regional Service Partners Manager - West

Service

Poznań, wielkopolskie
Stała
Pełny etat

17 dni temu

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.Purpose of the positionThe Regional Service Network Manager's task is to motivate/animate the network and develop activities with it, in order to increase the quality of services and sales. In addition to the support, advisory and analytical activities for service partners management, his activities consist of supporting the network in the development and optimization of the nationwide structure of Hiab Poland service points, through interdepartmental cooperation with all company departmentsMain tasks and responsibilities

HIAB network development (service and installations):

- Detecting opportunities to open new partners, both through direct approach and through the use of the network.
- Supporting future partners from first contact to their integration into the network (onboarding)
- Participating in and leading network meetings.

Analysis and reporting:

- Participating in audits before the integration of new partners into the network, acting as an advisor.
- Updating the “contact cards” of the partners.
- Ensuring regular reporting and compliance with the company's processes and policies.
- Participating in marketing events (fairs, etc.) depending on the company's needs and promoting the quality of services.

Commercial dynamics:

- Visit service partners to analyze their financial performance in terms of analysis of the existing fleet, turnover potential, growth in spare parts sales, market share of spare parts and accessories, etc.
- Study their maintenance performance and define with them actions to increase the share of maintenance coverage in the commercial areas.
- Strengthen and maintain the service activity by monitoring the network performance in terms of service contract penetration.
- Define the bonus model of the Service Offer (spare parts, accessories, quality and financial criteria, etc.) and animate it annually to achieve the objectives defined with service partners.What you'll need to succeed

Bachelor's / Master's Degree in Commerce or Technical Studies, Marketing, Economics or a related.
Knowledge of after-sales processes.
Understanding of the service network market and the links between the service network and headquarters.
Business English
Driving licence B

You will be part ofWe offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.Interested to join?If you are excited about this opportunity, please submit your application in English.Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab's equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com

Service

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