ServiceNow CSDM SME

Cyclad

  • Zielona Góra, lubuskie
  • Stała
  • Pełny etat
  • 24 dni temu
We are looking for an experienced ServiceNow CSDM Subject Matter Expert to join a US-based client in the utilities sector. You will work with flexible hours on projects for a large production & retail organization, playing a key role in aligning their CSDM 4.0 data model with business processes.
ServiceNow CSDM SME
PL25/IC/SERVICENOWCSDM/REMOTEWhat you"ll do
  • Operationalize CSDM 4.0 and align the data model with business processes
  • Analyze, design, and implement in-scope ITSM processes
  • Drive discovery workshops with stakeholders from an ITSM perspective
  • Gather and refine user stories and business requirements
  • Provide functional expertise for ITSM modules and guide configurations
  • Support UAT by coordinating with end-users and ensuring test scenarios are met
What we expect
  • Proven experience implementing ITSM processes: Incident, Problem, Change Management, Service Catalog, CMDB, Portal, and Integrations on the ServiceNow platform
  • Strong knowledge of ServiceNow and CSDM
  • Experience with: ITOM, ITBM, Service Mapping, Service Catalog, Service Portal, Flow Designer
  • Excellent communication skills and ability to work with international teams
We offer
  • 100% remote work with flexible hours
  • B2B contract: 175 PLN/h
  • Medical insurance, Multisport card, group life insurance
  • Long-term cooperation with a US-based client in the utilities sector
Recruitment process * Initial screening
  • Technical interview
  • Client meeting

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