Junior/Mid Support Specialist

Katowice, śląskie
Stała
Pełny etat

17 dni temu

Company DescriptionShiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.Job Description

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers' expectation
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Maintain and increase knowledge of operational procedures, products and services

Qualifications

Strong analytical, organizational, communication and people skills
Proficiency in Microsoft Word, Excel and Outlook
Ability to adapt quickly to new technologies, products and procedures
Ability to work and thrive in a multi-tasked and fast-paced environment.
Be professional, have a positive “get it done” attitude and a strong work ethic
Must be fluent in English (min. C1)
Must be fluent in German (min. B2)
Ability to work in 24/7 shifts
ITIL Service Management fluency preferred

Additional InformationWhat benefits do we offer?Health & Safety

Private medical care with dentists package for you and your family - Medicover
Group life insurance for you and your partner - UNUM
Multisport card included in the MyBenefit package

Working conditions & Development

Dell laptop, keyboard, mouse, wireless headphones and monitor
40h for development during work time
Free access to group language lessons
Udemy platform
In-house workshops, training sessions or meet-ups

Extras you may like

MyBenefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers
Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
Subsidy for the purchase of glasses (300 PLN/year)
Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
Chill room with table football & PlayStation
Free snacks (every day)

You can apply by sending your CV by Apply Now or to the Recruiter Katarzyna GirzeckaPlease don't forget to put the clauses you accept in your resume:I agree that my personal data will be processed by Shiji Poland Sp. z o. o. in order to recruit for the position I am applying for.I agree to the processing of my personal data by Shiji Poland Sp. z o. o. for the needs of future recruitment.We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Shiji Group

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