Customer Service Agent (German Speaker)

• Onsite position with hybrid model (1 week in the office, 3 weeks at home) possible after an adaptation period - 3-6 months

• Customer Service for Online Banking clients:
• Channels: voice, chat, e-mail

• Salary: 7500 PLN gross/month
• Type of employment: full time, labor contract
• Operating hours: Mo - Sunday: 7 - 22.00
• Benefits: private healthcare LuxMed, MyBenefits, life insurance, MultiSport, fruits on Wednesdays and spontanious Pissa Days
• Talent Development Program: career growth opportunities and promotions
• Mentoring program
• Rich base of online workshops for employees
• Refer a friend program: bonuses up to 4000 PLN for recommending a friend
• Relocation support to candidates who are not from Szczecin

• German C1
• You have at least 1 year experience within a Customer Success or Customer Service role, ideally within the Private Banking industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You possess strong analytical skills and are comfortable dealing with numerical data

• Opportunity within a company with a solid track record of performance
• Flexible working options
• A role that offers a breadth of learning opportunities

Personalbüro U. Herrmann