Online Advertising Specialist - Fluent Czech or Slovak
Majorel
- Kraków, małopolskie
- Umowa
- Pełny etat
- Work from home
- Quarterly Performance Bonus
- Private LUX MED Medical Care
- Relocation Support
- PZU Life Insurance
- Majorel Wellness Feel Good Program
- Career & Personal Development
- Competitive Salaries
- Paid Annual Leave
- MyBenefit (inc. Multisport)
- Quarterly Recognition Program
- Paid Sick Leave
- Full Product Training
- Innovation Programs
- Provide high quality online customer service via phone, chat and email
- Deliver efficient troubleshooting and query resolution
- Identify, qualify and overcome customer objections
- Meet deadlines with a fast paced environment
- Manage and exceed multiple performance related targets
- Participate in on-going product training and process upskilling
- Research and develop knowledge of Google Ads and related products
- Use initiative to identifying trends and/or process improvements
- Being adherent and flexible to internal processes and procedures
- Being open-minded and willing to accept feedback, whether positive or constructive
- Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and takes full ownership of tasks to drive efficient and successful outcome
- Collaborate with direct manager to resolve customer escalations within agreed timeline
- C1 and higher Czech or Slovak level, both written and verbal are essential
- B2 English level, both written and verbal is required
- Experience in a fast paced environment is required
- Experience in the sales or customer service industry is desirable
- Experience within a BPO environment is desirable
- Post-graduate or Bachelor's degree is preferred
- High school diploma or equivalent is required
- Proficiency in gSuite is desirable
- Proven ability to work under pressure and with tight deadline
- Strong communicator and active listener
- Understanding the Role
- Initiative
- Solution & Results Orientated
- Collaboration & Teamwork
- Organizational Commitment
- Resilience & Adaptability
- Client & Customer Focus
- Interpersonal Skills
Praca.pl