Job DescriptionZendesk is seeking a Staff Data Engineer to join The Data Platform team. The team is responsible for implementing a globally distributed system that uses powerful cloud technologies that span Amazon Web Services and Snowflake. Our goal is to help 170,000+ global businesses truly understand customer interactions at depths never thought possible until now.As a Senior Data Engineer on Foundation Analytics, you will be responsible for building many key parts of the foundation data services platform including next generation reporting and analytics. Working closely with your team members to craft, develop and deliver reporting products for our customers and high quality software projects on time.Data is at the heart of Zendesk’s business! This is an autonomous role that can have a huge impact across all of the Zendesk product family!What you’ll be doingPublish well written and tested code to productionParticipate in designing and developing key features and functionality of our data platformInvestigate production issues and fine-tune our data pipelinesContinually improve data pipelines for high efficiency, throughput and quality of dataBuild a platform that will be the foundation for our customer facing reporting features, our machine learning initiatives, and internal product analyticsCollaborate with team members on researching and brainstorming different solutions for technical challenges we faceSolve sophisticated problems with passion and technical leadership. helping to discover solutions to sophisticated problemsDevelop standard methodologies and mentor others to help make technical decisions on projectsWhat you bring to the role4+ years of software development/data engineering experience with 3+ years of hands-on experience of building scalable data platforms and/or reliable data pipelinesExperience with working in Snowflake and DBTJava, Python, Scala (proficient in at least one)Developer skills; demonstrating a strong passion to design scalable and fault-tolerant software systemsExperience with AWS or related cloud technologiesExperience in developing and operating high volume, high availability environmentsWorking understanding of Kubernetes’ infrastructure and security best practicesAbility to work optimally in a multifaceted, occasionally interrupt driven environment that includes geographically spread teams and customersSolid working understanding in Data ModelingProven track record with cloud and data related technologies.Additional Qualifications:Experience writing ETL jobs to help address various data engineering challengesStrong understanding of Build tools and Deployment toolsFamiliarity with Kafka, Flink, Spark frameworks with validated understanding of at least one job scheduling tool: Airflow, Celery, AWS Step functionsTech StackOur data pipelines are written in Java and Python based software stacksWe use many open source technologies, including: Spark, Flink, Hudi, AirflowOur software runs on AWS services like EMR and in Kubernetes, and integrates with AWS services S3, Athena, and Glue for data access.#LI-JJ2The Poland annualized base salary range for this position is zł278,000.00-zł418,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
