Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.The role of Associate, Global Customer Care, International Case Management is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a timely, customer-oriented manner and collaborating with all stakeholders to achieve the best possible handling time and quality.What will you be doing?Execution - Process customer cases received through the Salesforce service cloud assigned by the local teamQuality - Proactively contribute to improvements in case-solving accuracy, timeliness, and improvement topicsActively participate in the optimization of the processes taking part in automation, improvement project, system changes or enhancementsCommunicate actively with all collaborators to review workload, processes, concerns and resolve issues in the agreed modelCreate and maintain country documentation SOPs in reaction to changes, updates, or issues that impact the existing processes or audit requirementsWhat will you need to be successful?Master’s or bachelor’s degreeOrder Management / Customer Service / CRM or SAP experienceExcel / ERP / Powerpoint skillsCommunication, strong interest in project management, presentation skillsProficiency in English (B2) and German (B1/B2)You. Unlimited.Inclusion + Belonging: committed to welcoming, celebrating and thriving on diversity, learn more about our Employee Inclusion Groups on our websiteYour Future: annual bonus, life insurance, company stock saving planWork/Life Balance: paid volunteering hours, flexible approachYour Wellbeing: private health care with dental care package, multisport card/my benefit platformFlexibility: possibility of working in hybrid modelTraining: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studiesExtra Perks: referral bonus, recognition program, mentoring program#LI-KW1#LI-HYBRIDStay connected and receive alerts for jobs like this by joining our .We're more than just a company - we're a community! Follow us on to see how we support and empower our employees and patients every day.Check our for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.Explore our and learn more about our mission, our team, and the opportunities we offer.
