Infrastructure Monitoring Consultant
ArcelorMittal
- Dąbrowa Górnicza, śląskie
- Stała
- Pełny etat
- Monitoring and ensuring compliance with SLAs related to critical incident response and resolution.
- Coordinating and supporting all activities required to restore services or reduce impact of critical incidents
- Verification and prioritization of incidents, estimating business impact and urgency
- Managing high quality reports and communication for critical incidents
- Acting as a single point of contact for all teams involved into critical incident resolution
- Supporting communication with parties at all levels from Service Desk agents to Management
- Leading and participating in operational and management oriented meetings
- Monitor infrastructure alerts incident dashboard
- React on incidents created by alerts and follow instructions to solve an issue/inform resolver group
- Identify and implement improvements to prevent future incidents.
- Understanding of problem solving techniques and incident management
- Overall knowledge of IT infrastructure and technologies
- Very good command of English, both spoken and written
- Ability to provide excellent customer service
- Service Desk experience
- ITIL knowledge and experience
- Flexible to work on shifts covering 24/7
- Basic knowledge of Unix
- Strong communication and leadership skills
- A highly organized team player, able to multitask and learn quickly
- Willing to get involved and responsible for the assigned tasks
- Problem solving skills
- Ability to work under pressure