Infrastructure Monitoring Consultant

ArcelorMittal

  • Dąbrowa Górnicza, śląskie
  • Stała
  • Pełny etat
  • 1 miesiąc temu
Job Description:We are looking for Infrastructure Monitoring Consultants to join our new Service Desk Team.Your main responsibilities:
  • Monitoring and ensuring compliance with SLAs related to critical incident response and resolution.
  • Coordinating and supporting all activities required to restore services or reduce impact of critical incidents
  • Verification and prioritization of incidents, estimating business impact and urgency
  • Managing high quality reports and communication for critical incidents
  • Acting as a single point of contact for all teams involved into critical incident resolution
  • Supporting communication with parties at all levels from Service Desk agents to Management
  • Leading and participating in operational and management oriented meetings
  • Monitor infrastructure alerts incident dashboard
  • React on incidents created by alerts and follow instructions to solve an issue/inform resolver group
  • Identify and implement improvements to prevent future incidents.
Our requirements:
  • Understanding of problem solving techniques and incident management
  • Overall knowledge of IT infrastructure and technologies
  • Very good command of English, both spoken and written
  • Ability to provide excellent customer service
  • Service Desk experience
  • ITIL knowledge and experience
  • Flexible to work on shifts covering 24/7
  • Basic knowledge of Unix
  • Strong communication and leadership skills
  • A highly organized team player, able to multitask and learn quickly
  • Willing to get involved and responsible for the assigned tasks
  • Problem solving skills
  • Ability to work under pressure
About Us:ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS).For more information about ArcelorMittal please visit:

ArcelorMittal