Client Service Specialist with English
Hays
- Kraków, małopolskie
- Stała
- Pełny etat
- Experience in Customer Service
- Experience in Fund Accounting (Investment Fund, Alternative Funds, Securities Services)
- English - min. B2
- French - B2
- First point of contact for Clients (internal & external) seeking technical assistance over the phone or email
- Perform remote troubleshooting
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Be involved in the development of procedures and instruction notes.
- Perform user access management (creation/modification).
- Navigate the portal and understand its standard functionalities (including understanding of eFront FIA).
- Hybrid work model - office in Kraków
- Salary - 8 000 - 13 000 PLN gross (full time job Monday-Friday)
- Package of benefits