Team Manager - P&C Operations (People & Culture)

• Oversee daily execution of P&C services such as onboarding, employee changes, mobility, offboarding, or contractor management

• Allocate workload across the team and monitor performance against SLAs, KPIs, and compliance standards

• Ensure accurate and timely transaction processing and resolution of employee queries

• Act as primary contact for in-country P&C and business stakeholders to resolve issues and ensure service excellence

• Escalate complex or high-risk cases and support root cause analysis and resolution

• Collaborate across teams (Payroll, HRIS, other Ops Managers) to align processes and share best practices

• Coach, mentor, and develop team members to build capability and foster a high-performance culture

• Provide regular feedback, facilitate career development, and support engagement initiatives

• Act as a change ambassador during implementation of new tools, processes, or global initiatives

• Ensure adherence to labor law, data protection, and internal control requirements

• Keep documentation (SOPs, process maps) accurate and up to date

• Contribute to continuous improvement and standardization efforts within the P&C Operations function

• Fluent in English (spoken and written)

• Proficient in SAP SuccessFactors and ServiceNow

• Strong skills in Microsoft Office (Excel, Outlook, PowerPoint)

• High attention to detail and organizational skills

• Customer service mindset with strong analytical thinking

• Operational and continuous improvement mindset

• 5+ years of experience in HR Operations or Shared Services, including employee lifecycle processing

• 2+ years of people management or team coordination experience

• Solid understanding of HR systems, standard operating procedures, and compliance requirements

• Knowledge of labor law in supported countries is an advantage

• Experience in driving standardization and process optimization is a plus

• Bachelor's degree in Human Resources, Business Administration, or related field

• Experience working in an international, matrixed organization is a plus

• Demonstrated ability to lead with empathy, clarity, and accountability

• Hybrid work model - work flexibly from home and a modern office in Gdańsk

• Private medical care - comprehensive health coverage

• Life insurance - additional security for you and your loved ones

• Sports card - access to programs like Multisport

• Paid wellbeing days - take time to rest and recharge

• Learning and development - professional growth through courses, training, and internal knowledge sharing

• Modern workspace - focus zones, collaboration areas, and great coffee

• Eyewear reimbursement - support for corrective lenses

• Education support - language courses, certifications, and formal study programs

• Our client offers you the opportunity to take advantage of discounts on the purchase or rental of cars

Manpower