Order to Cash – Collections & Cash App & Order Release - Domain Trainee – Greek – Remote EMEA

Genpact

  • Katowice, śląskie
  • Stała
  • Pełny etat
  • 5 dni temu
Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Order to Cash – Collections & Cash App & order Release - Domain Trainee – Greek – Remote EMEAWe are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to collections and coordinating with customer.· Responsibility for E2E Collections and Order Release activities with special attention to different Business units· Preparation of the blocked orders report and responsibility for orders release as per local rules and approver’s recommendations with special attention to different Business units· Follow collection strategy-Statement Of Account, Reminders, Dunning letters.· Handling incoming and outgoing calls· Prepare payment plan and align with key customers.· Close monitor on customer ledger for follow-ups and Promise to pay.· Follow escalation matrix on overdue payments or customer bankruptcy.· Close co-ordination with Cash Application, Dispute and Credit management team to seek or supply the required information.· Facilitating the identification and resolution of any customer disputes· Allocating and clarifying payments and handling overdue payments· Receive and resolve discrepancies (bank, business, customer contact)· Analyze aged lines and prepare provisions for write off per policy.· Month end processing and reporting requirements.· Ensuring all associate activities are compliant to the audit requirements.· Ensure Key Metrics are met, and service is delivered to end users as encouraged.· Updating the SOP/DTPs periodically.· Training other team members regarding the daily tasks whenever necessary and requested by the manager.· Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.· Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager.Qualifications we seek in you!Minimum qualifications· University graduate· Fluent in Dutch language. Proficient in oral and written communication skills· Relevant domain experience.· Prior work experience .· System proficiency in MS Office Tools especially MS excel.· Experience of working on SAP· Good communication skills, ability to cooperate with external and internal customers.· Customer service orientation· Ability to work effectively under pressure.· Team Alignment (team player; supports and respects others)· Strong analytical skills and attention to detail· Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)· Accounting knowledge – basic levelPreferred qualifications· Ability to work with various IT applications (PEGA, HRC, reporting tools, etc.)Why join Genpact?
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.Kindly please see our Privacy Notice for Employment Candidates:

Genpact