Customer Service Team Leader

Wrocław, dolnośląskie
Stała
Pełny etat

26 dni temu

We are looking for a committed and driven Team Leader to guide our team in a culture of high performance, collaboration, and continuous improvement. The successful candidate will be responsible for leading the team through daily operational processes, developing team members’ skills, and delivering on business objectives.This role combines hands-on team support with strategic planning, performance monitoring, process optimization, and close collaboration with cross-functional departments.Key Responsibilities:

Lead, motivate, and develop the team, fostering a culture of ownership, accountability, and collaboration.
Plan and organize team workload to ensure optimal use of resources.
Oversee the quality and timeliness of front- and back-office processes.
Monitor team performance, provide constructive feedback, and conduct development sessions.
Support the team in resolving escalated customer issues, ensuring timely and satisfactory outcomes.
Analyze data and report on KPIs to support informed business decisions.
Identify process improvement opportunities and lead optimization initiatives.
Collaborate closely with other departments to deliver cross-functional projects and initiatives.

RequirementsExperience and Qualifications:

Minimum 2 years of experience in leading a team – either in a formal leadership role or through informal leadership (e.g., project lead, coordinator).
Background in operational or process-driven environments (experience in customer service is a plus).
Fluent English (C1 level) – mandatory.
Strong analytical skills and familiarity with reporting tools (Excel, Power BI – a plus).

Soft Skills:

Proactive, solution-oriented mindset.
Ability to engage and inspire team members.
High level of accountability and results orientation.
Resilience and ability to perform under pressure.
Strong communication skills, including in challenging situations.
Ability to make decisions and set priorities effectively.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.

PPG Industries

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