Operations Analyst - Courier Acquisition (They/She/He)

Warszawa, mazowieckie
Stała
Pełny etat

6 dni temu

Are you hungry, ambitious and looking to turbo charge your career? Say no more!We're Glovo, one of the fastest-growing multi-category apps out there. A performance-driven, bold and restless tech company.We're redefining what's possible, pushing boundaries and aiming for nothing less than excellence and innovation. To make this happen, we're putting together a talent house of high-performing teams and building the largest marketplace in your city, giving you access to anything in minutes!We can only do so with strongly motivated, efficient, passionate, hardworking, creative people. Feel identified? Keep reading!YOUR MISSIONWe are looking for a highly analytical and results-oriented Operations Analyst to join our Courier Operations team in Poland, with a strong focus on Courier Acquisition.In this role, you will be responsible for driving growth and efficiency in how we attract, convert, and onboard new couriers across the Polish market. You'll be working at the intersection of strategy, data analysis, and process execution - making sure Glovo has a strong and scalable courier base to meet increasing delivery demand.THE JOURNEY

Courier Acquisition Strategy: Develop and execute acquisition plans tailored to different cities and regions across Poland.
Data & Funnel Optimization: Monitor and analyze the courier acquisition funnel - from applications to onboarding and activation - identifying bottlenecks and improving conversion rates.
Performance Monitoring: Build and maintain dashboards to track KPIs, campaign performance, and operational efficiency.
Process Improvement: Collaborate with cross-functional teams to streamline onboarding processes and reduce time-to-first-order for couriers.
Market Adaptation: Leverage local insights to adapt messaging, channels, and incentives to resonate with the Polish courier market.
Campaign Execution: Plan and launch acquisition campaigns across online and offline channels, in coordination with the Marketing and Global Ops teams.

WHAT YOU WILL BRING TO THE RIDE

Bachelor's degree in Engineering, Business, Economics, Data Science, or related field.
1-3 years of relevant experience in operations, analytics, consulting, or a high-growth startup environment.
Strong analytical skills and proficiency in Excel/Google Sheets and SQL; experience with BI tools like Looker or Tableau is a plus.
Native-level Polish and professional fluency in English (both written and spoken) is mandatory.
Excellent communication, collaboration, and project management skills.
Data-driven mindset and ability to work independently in a fast-paced environment.
Familiarity with Poland's gig economy and logistics landscape is a strong plus.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.We believe driven talent deserves:

💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
🏊 Free Multisport Card.
💻 The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
🏖️ 5 extra days of holidays.
🧠 Spanish or English classes.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).So, ready to take the wheel and make this the ride of your life?Delve into our culture by taking a peek at our and check out our and !

Glovo

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