Customer Service Specialist with Romanian

Beliani

Szczecin, zachodniopomorskie
Stała
Pełny etat

26 dni temu

Description:Beliani is a successful online retailer with activities in 17 markets. We offer designer indoor and outdoor furniture for compelling prices over multiple distribution channels. We have our main operation office in Poland (Szczecin) with approximately over 600 friendly and highly talented coworkers. Beliani belongs to the fastest growing eCommerce players in Europe and is constantly expanding. Due to the rapid growth of our company, we're looking for a Customer Service Representative with Romanian language who is willing to join our team and work from our office.Your main tasks will be:

Customer service inbound pre- and post-sale via phone, e-mail and chat
Assisting customers via social media platforms (i.e. IG, Facebook)
Placing and processing customers’ orders and claims
Cooperating with the Marketing and e-Commerce Teams
Ensuring timely fulfilment of the customers’ orders together with Logistics and Warehouse Teams
Reporting to the Team Lead of the Customer Care Team

Requirements:What we expected from you:

You are native / fluent in Romanian
You have great written and communications skills
You have good cultural knowledge of a given market
You are a fast learner
You have good Microsoft Office and Google Cloud Suite knowledge
You are able to work in a team as well as individually
You are able to work under pressure and multitask
You are willing to work in shifts of 8 hours (08:00 - 16:00) or (14:00 - 22:00) CET
You are willing to work 5 days per week but including Saturday and Sunday
You have fast typing speed capabilities

Offer:What can you expect from us?

International and young environment in a fast growing company
Possibility of remote working
Attractive salary according to the experience
Full time employment contract
Career advancement opportunities
Big discounts on our furniture for employees
Flexible working hours

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