HR Advisor (Shared Service Operations)
- Warszawa, mazowieckie
- Stała
- Pełny etat
- Provide HR Support to a wide variety of ICON’s internal teams.
- Working to an agreed timeline, you will work to resolve and answer any HR related queries to the team.
- Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process.
- Advising employees and managers on all HR issues up to agreed point of escalation to HR Managers
- Partnering with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate.
- Educating the ICON community where possible services are provided through a self-service channel.
- Contribute to the creation of solutions to improve and standardize (globally where possible) the service by Identifying and recommending opportunities for improvement
- Assess and allocate variable work that comes into the Service Centre
- Ensure Individual development and continual service improvement
- A degree in Human Resources;
- 3-4 years’ experience within a similar role with exposure to HR administration and HR support;
- Experience with HR digital tools, Workday and preferably ServiceNow;
- Proficiency in English - verbally and written;
- Preference will be given to candidates with additional language skills in German or Spanish;
- Customer focused with a sense of urgency;
- Works collaboratively and using your own initiative.