Global IT Alert Team Leader

Szczecin, zachodniopomorskie
Stała
Pełny etat

1 dzień temu

Global IT Alert Team LeaderMiejsce pracy: SzczecinColoplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!About the departmentThe IT Operations and Support department is the backbone of Coloplast's IT landscape and a crucial part of the Digital, Data & IT division. Our teams ensure the seamless, secure, and efficient delivery of IT services to colleagues around the globe. We monitor, maintain, and protect the systems and networks that empower our business, supporting innovation, business continuity, and user experience 24/7. Our culture thrives on collaboration, technical excellence, and a shared commitment to keeping Coloplast's IT running at its best.About the RoleYou will oversee Global IT Alert Team that operates around the clock, 24/7/365, dedicated to monitoring, troubleshooting, and resolving global IT events across servers, networks, security, and communication systems. In this role, you will not only support Coloplast users worldwide with a wide range of IT issues but also play a significant part in IT Security Operations, serve as an escalation point for complex incidents, and ensure the continual delivery of operational excellence.Additionally, this role involves participating in various projects and being part of the extended leadership team in Digital, Data & IT and the Coloplast Business Centre extended management. You will have many interactions with different business functions within Coloplast, ultimately supporting the company's overall business operations.Responsibilities

Lead, motivate, and develop a geographically dispersed team of IT Alert Supporters and Specialists working in shifts around the clock
Oversee the IT alert response process by ensuring timely identification, escalation, and resolution of critical issues to minimize business impact
Drive business continuity by focusing on team performance, process optimization, and continuous improvements
Deliver hands-on support and internal IT guidance in English to Coloplast colleagues globally, including assistance with computers, mobile devices, IT systems, unified communications, and IT security (incident detection and response)
Ensure accurate and thorough logging and handling of incidents, requests, and events within our ticketing system
Ensure alignment with global IT processes, policies, and service level agreements
Participate in key projects, audits, and post-acquisition integrations

Requirements

At least 2 years of people leadership experience - capable of leading, inspiring, and setting direction for diverse, distributed teams
Strong technical background in IT infrastructure, support, and security concepts (including servers, networks, LAN/WAN/WLAN, Windows Server, Active Directory, MS Office, and mobile platforms)
Good understanding of the complexity and dependencies within an international IT environment
Experience with IT security standards such as ISO 27001 is a strong advantage.
ITIL certification or knowledge will be an asset
Fluent spoken and written English

Competences

Excellent interpersonal, communication, and problem-solving skills, enabling smooth collaboration with business and stakeholders
Self-managed with the ability to work under minimal supervision
Ability to work in high-pressure environments and handle multiple priorities
Ambitious, resilient, proactive, and driven to deliver outstanding results
Willingness to work occasional shifts, as required, to maintain team continuity

Why Coloplast? Join a collaborative and innovative workplace where your leadership shapes the future of IT Operations & Support. At Coloplast, you'll have the opportunity to make a real impact, develop your career, and contribute to meaningful work supporting healthcare worldwide.We offer

Employment contract with 3-month-long probationary period
Option to work either onsite or in a hybrid model from our office in Szczecin
Standard hours Monday to Friday, 8:00 AM to 4:00 PM, with flexibility for personal commitments and occasional meetings outside EU time zones
International work environment with Scandinavian culture
Opportunity to use and develop foreign languages in daily work
Fantastic work atmosphere full of respect and partnership
Internal trainings available in CPBC Academy

That's not all! We have even more for you:

Modern workplace
No dress code zone
Great company events
Sports card
Private medical care
Transportation co-funding
Restaurant card
Holiday bonus and occasional cards
Delicious coffee and fresh fruits

Ready to take on the challenge? Apply now and become the engine behind Coloplast's digital resilience.Recruitment detailsPlease apply online with your CV in English.We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match for the role.If you are curious like we are, and want to know more about our company go to http://www.cpbc.plPursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because - and not despite - of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.Visit us on Coloplast.com. Follow us on LinkedIn. Like us on Facebook.By clicking the "Apply" or "Apply Now" button or by sending a recruitment application otherwise to Coloplast Business Centre Sp. z o.o., you agree for processing of your personal data for recruitment purposes in accordance with art. 6 par. 1 point b and f of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and of the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). You also agree to the processing of personal data included in the application form for future recruitments by Coloplast Business Center Sp. z o.o.
The administrator of personal data is Coloplast Business Center Sp. z o.o . with registered office in Szczecin, ul. Piastów 30, 70-064 Szczecin; contact to the Data Protection Officer: dataprotectionoffice@coloplast.com.
In addition, we would like to inform that:

Your personal data will be processed up to six months from the completion of the recruitment process.
You have the right to request access to your personal data, its rectification, erasure or limitation of processing and the right to object to processing, as well as the right to data portability.
You have the right to withdraw your consent at any time. The above does not affect the lawfulness of processing which was carried out on the basis of your consent before it was withdrawn.
You have the right to lodge a complaint with a supervisory authority - the President of the Office for Personal Data Protection.
Providing your personal data by yourself is voluntary, but necessary to participate in the recruitment process.
Decisions regarding the recruitment and selection process will not be taken in an automated manner.

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