Global Order Operations Analyst

• Cooperating with key clients, ensuring the best service and quick resolution of issues related to order fulfillment and collections.
• Handling all customer inquiries until resolution, such as order processing, shipment notifications, missing items, product questions, defective goods, returns, and discounts.
• Ensuring that the customer receives all relevant information regarding open orders and deliveries.
• Effectively reviewing and analyzing the order file, highlighting risks and opportunities directly impacting weekly forecasts.
• Working closely with distribution and logistics teams to ensure timely shipment of orders and support in problem resolution.
• Collaborating with sales, planning, and distribution teams to address challenges and opportunities related to deliveries.
• Managing prices in the order book according to agreed commercial terms.
• Ensuring that customer data is maintained, up-to-date, and highly accurate.
• Investigating and resolving customer claims and disputes related to order management.
• Participating in customer meetings to support continuous improvements and review ways of working to increase delivery accuracy and timeliness, demand fulfillment rates, and operational excellence.
• Ensuring that collection activities are carried out on time and within agreed service levels and financial goals.
• Closely monitoring overdue receivables and bad debts and actively tracking legal cases.
• Collaborating with the finance team to ensure that all terms and agreements with customers are aligned between the customer, sales accounting team, CS, and shared services center.

• Experience working in a corporate environment, preferably in the area of customer service and order management.
• Understanding of the end-to-end customer service process.
• Technical experience with SAP or a similar ERP system.
• Proficiency in English - both spoken and written.
• French language skills are a plus.
• Knowledge of Excel (including VLOOKUP, pivot tables, IF functions).
• Ability to manage multiple tasks and projects simultaneously, along with conflicting deadlines.
• Ability to independently solve problems by collaborating with suppliers and key stakeholders to make accurate fulfillment decisions.

• Development opportunities in an international company that is a leader in its industry.
• Hybrid work model and flexible working hours.
• Private medical care.
• Paid volunteer time and occasional days off as a benefit.
• Cafeteria benefits system.
• Support for mental well-being.

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