Account Manager

Katowice, śląskie
Stała
Pełny etat

6 dni temu

About HireRightHireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.OverviewThe Account Manager will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Manager works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.Hybrid position - Tue, Wed, Thu at the officeResponsibilitiesActing as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent customer service.Client Care Responsibilities:

Acting as a dedicated Account Manager responsible for overall relationship, growth, retention and customer support for a number of clients.
Responsible for the optimization and smooth running of the clients overall screening program.
Client Liaison – providing candidate/file and company specific information and

progress reports in response to clients’ enquiries / Handling all levels of
enquiries from customers * Building long term relationships with the assigned clients

Maintain and improve client satisfaction and performance;
Maintain up to date client documentation including Service Level Agreements

and Terms of business, Meeting Minutes and Client Guides * Promoting and discussing new services with their Clients

Handling SLA reviews of their clients
Communicating SLA changes to Service Deliver Teams
Leading frequent Client meetings (face to face and/or conference calls)
Conducting Client Trainings
Generating reports and presentations
Setting up and maintaining corporate operating systems with client specific

information and user access * Presenting marketing materials to clients and informing them about proceduralchanges * Providing Technical support for Client

Interdepartmental cooperation
Liaising between Service Delivery teams and Client when additional

information needed in order to complete background screening report. * Cooperating with Service Delivery teams.

Obtaining volume predictions from clients and feeding back to Operations

Qualifications

Possesses a Bachelor Degree in Business with a minimum 3 years relevant account management experience. BGV industry experience preferred.
Equipped with commercial awareness skills to understand market trends and what is happening in the market
Strong communication skills to communicate with all levels of management with diplomacy, tact and discretion.
Ability to demonstrate influencing skills to implement new ideas and upsell with existing client base.
Ability to project manage and meet deadlines; priorities, multitask and manage own and others time effectively
Identifies ideas and opportunities and makes them happen
Good Computer Literacy including MS Word, Outlook, Excel, PowerPoint etc.
Ability to travel at short notice to meet client needs where necessary
Building relationships with senior level contacts within client accounts.

What do we offerPlease submit resume/CV in English.Additionally, we offer:

Private Medical Care
Edenred card
Lunch Vouchers
Paid Lunch Break (30 Minutes)
Social Fund (Holiday Allowance, Glasses Voucher)
Bonus Plans
Group Life Insurance
Career Path & Opportunities to Grow
Professional Training

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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