IT Business Support EngineerLocation: Piotrkowska 157a, 90-440 Łódź, PolandHybrid workingJoin Tate & Lyle as a IT Business Support Engineer, responsible for delivering support service excellence to Tate and Lyle’s end user community. It’s a great career chance for someone who has good communication skills and IT Support Experience. This role is reporting to IT Workplace Management Lead. You will be part of End User Service Delivery team consist of fourteen IT Business Support Engineers across the globe.You will be responsible for:All IT workplace related matters, identify escalation paths through initial investigation then follow-up with appropriate IT support towersInstall and configure laptop, desktop, other hardware and computer applicationsProvide VIP and 2nd line IT support, being the point of contact for technical escalation and extension of other support teamsOversee and support the delivery of new IT services, upgrades and other IT related activities, coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner with minimal service impact to end user community.Make decisions on a technical level and recommend solutions within your area of responsibility in coordination with your direct superior.Support the business on all client facing aspects of infrastructure including acquisition, configuration installation and/or relocations of desktops, laptops, printers, security, LAN connectivity, communication devices (IPhone, IPad’s), swipe card and security cameras, video conferencing facilities, etc.Monitor day to day ticket queue, KPI and SLA ensuring appropriate action is taken to maintain high level of client satisfaction.Participate in major incident bridge, provide support as when requiredMaintain adequate supply of IT related stock and ensuring accurate record is maintain in the CMDBEstablish a good working relationship with their peers, end users and other business stakeholders.Deliver a positive, consistent, and high-quality end user experience with customer service in mind at all timesProvide service improvement on ways to improve the quality of the support service offered to the end users and the efficiency of the delivery of that serviceSupport the EUSD team in developing SOPs, technical knowledge-based articles and other technical documentation applicable to your region and expertise.What do you need to become successful in this role?We look for people who will thrive in a changing business and a culture that is evolving day by day – we value curiosity, courage, and a willingness to challenge others constructively.At least 5+ years of IT Support ExperienceBachelor’s degree in computer science or other IT related, or equivalent IT work experienceITIL v3 or v4, or experience in ITIL based organizationKnowledge of Microsoft application and tools: Office 365, Active Directory, SCCM, Service Now, TeamViewer and other support toolsGood communication skills with both technical and non-technical staffAbility to prioritise and handle difficult conversationExcellent interpersonal skills, ability to work under pressureAdaptable and flexibleWe encourage you to get in touch and apply – We’re flexible and would love to discuss what you can contribute and how you can grow into the role.At Tate & Lyle, we are committed to all our employees being seen, heard, and valued and thus, we value the contributions of people with unique backgrounds, identities, and experiences.What do we have for you?As a business operating in 50 countries worldwide, we offer a global rewards package to all employees alongside a range of country-specific benefits. In addition to the flexible working policy, hybrid working model & competitive salary we offer:Extensive development opportunities and programs (vertical & horizontal promotions, foreign assignments, projects, broad range of internal & external trainings)Private medical care, including dental careMyBenefit Platform, including MultisportLunch subsidyWork from home benefits packageLanguages assistance program Personal trainerLife InsuranceLinkedIn Learning Platform accessEmployee Assistance Program (an online platform to support your well-being) and Mental Wellness UniversityPossibility to participate in various programs & projects, including activities in Charity Team, First Aid Team, Emergency Team, Active Team and Eco TeamLast but not least: Work in a welcoming, stimulating, and energetic environment where you can unleash your potentialUnlock your curiosity at Tate & LyleTate & Lyle is on a journey of change, inspired by our purpose of Transforming Lives through the Science of Food. Today, we are a global leader in sweetening, texture and fortification products that remove calories and add fibre. Customers use our innovations to create healthier, tastier food and drink for billions of consumers. Across the world, we are unlocking the curiosity and courage in our people – to foster a truly experimental culture and create a tech-enabled, more agile, risk-ready operation. Join us to play your part in growing our business and its positive impact on communities, society and the planet.Tate & Lyle Global Shared Services Centre in Łódź is the principal location for handling the business support activities and processes for Tate & Lyle, both transactional as well as value-added business partnering support. Starting operations in 2011 with less than 50 people, we now have over 350 employees supporting operations globally. We have 30 teams operating in Łódź to provide service in the areas of Finance, Customer Service, Procurement, HR/People Services, and IS/IT.Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
