L2 French Service Desk Agent (Associate II - Cloud Infrastructure Services)

UST

  • Gdańsk, pomorskie
  • Stała
  • Pełny etat
  • 23 dni temu
Job Description:We are recruiting for a French + English speaking IT Service Desk Specialist who will join our team Gdansk, who provide functional and technical support in Workplace Services area for the employees of our customers.Shifts: Mon to Fri, with NO 24/7 shiftsLocation: UST Gdansk office - onsite 3 days a weekJoin: Feb/Mar 2024Languages: Fluent in French + EnglishTechnical Support
  • Provide remote first and second level support to our end users within their Workplace environment
  • Be the first point of contact for all request regarding hardware and software
  • Log and manage user incidents received by phone, email, ticket or other channel
  • Provide solutions or workaround to our end users
  • Report problem based on ITIL best practice
  • Recommend IM&T Services modifications to reduce user impact
  • Participate to different testing, deployment and stabilisation activities
  • Contribute in all aspects of continuous improvement
Communication
  • Ability to provide support using French & English
  • Update and acknowledge tickets logged by requester's and communicate about resolution progress
  • Provide basics end-user training or instruction on workplace services
  • Ensure satisfactory customer service and prompt response times to the requester's
  • Share support knowledge with peers and maintain associated documentation
  • Escalate issues or outages
  • Maintain good working relationships and positively influence others to successfully produce customer satisfaction
What you will bring:
  • University degree in IT or equivalent years of experience in IT field
  • Minimum 3 years of experience in domain of expertise
  • Fluent in English and French
  • Strong knowledge of Microsoft-based operating systems
  • General knowledge of IT infrastructure (Lan, WAN, Windows servers, active directory) Good knowledge of IT hardware (PC, Printer, scanner, smartphones etc.)
  • Basic Knowledge in SAP system (account, print)
  • ITIL qualification would be appreciated
Hurry & apply for a more details conversation!Skills:What you will bring:
  • University degree in IT or equivalent years of experience in IT field
  • Minimum 3 years of experience in domain of expertise
  • Fluent in English and French
  • Strong knowledge of Microsoft-based operating systems
  • General knowledge of IT infrastructure (Lan, WAN, Windows servers, active directory) Good knowledge of IT hardware (PC, Printer, scanner, smartphones etc.)
  • Basic Knowledge in SAP system (account, print)
  • ITIL qualification would be appreciated
About Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST