Senior Salesforce Business Analyst

• Bringing Salesforce out-of-the-box features knowledge to conversations with customers, highlighting such solutions in the design phase while evaluating the pros and cons of configuration versus customization, and proposing industry best practices,
• Helping to clean up, organize, and prioritize customer requirements, documenting them in a proper format with DoD, DoR, and AC, and leading customers through the process,
• Transforming gathered requirements into Epics, Features, User Stories, and acceptance criteria,
• Creating and managing documentation (including Process Maps, User Journeys),
• Providing ongoing business support for technical teams during build and test,
• Possessing a strong understanding of business analysis processes, tools, approaches, and industry best practices,
• Working daily with BPMN diagrams and creating business journeys,
• Closely cooperating with the Client, Project Manager, and Development Team,
• Creating business processes which will be used as a basis for technical implementation,
• Preparing and leading customer workshops,
• Consulting and advising the Client in terms of best practices and Salesforce standards.

• 5+ years of experience as an IT System/Business Analyst or a Salesforce Consultant,
• Experience in documenting business processes and requirements,
• Great communication skills,
• Ability to transfer knowledge,
• Good analytical skills,
• Ability to work independently on the projects,
• Very Good level of English and Polish proficiency,
• Knowledge regarding IT system lifecycle,
• Problem solving attitude and quick learning,
• Open mind seeking for innovative solutions,
• Knowledge of BPMN notation.

• Knowledge of UML notation,
• Experience in working in Agile projects,
• Experience in working with enterprise-class CRM systems,
• Knowledge of relational database,
• Salesforce Trailhead Badges and/or Certificates.

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Wide medical and well-being program - a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

• Apply,
• Talk to our recruiter on a short HR screening call,
• Prepare a recruitment assignment and get to know us better during an interview.

PwC