Job Title: Customer Support Specialist with Polish in the retail industryJob DescriptionCustomer Support Specialist with Polish in the retail industry LublinWe are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (B2), and thrive in a structured back-office environment, we want to hear from you!Your responsibilities:Deliver written customer support via email for the Polish market.Investigate and resolve customer issues by reviewing past interactions and using internal tools.Process manual refunds and address GDPR-related complaints with care and accuracy.Ensure every customer interaction is professional, empathetic, and solution-focused.Work with multiple systems efficiently while maintaining a high level of precision.What we are looking for:Fluent Polish (C1) and English (B2) - both written and spoken.Excellent communication skills and the ability to clearly explain solutions.Strong analytical and problem-solving mindset.Patience, empathy, and emotional resilience.Typing speed of 150+ keystrokes per minute and solid computer literacy.Availability for full-time on-site work in SzczecinWhat we offer:Employment based on a labor contractEngaging trainingsBenefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza DaysTalent Development Program: a transparent career paths and promotionsCNX Academy: with mentoring programCNX University: with unlimited online trainings availableRefer a friend: bonus for recommending a friend up to 4000plnAmazing work culture: we celebrate cultural differences among us and have plenty of integration events onsiteModern office in the heart of Szczecin centerLocation: Poland, LublinLanguage Requirements: English (Required), Polish (Required)Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
