IT Service Delivery Specialist

Zawiercie, śląskie
Stała
Pełny etat

7 dni temu

CMC jest globalnie działającą firmą z branży hutniczej, posiadającą oddziały w czterech krajach Ameryki Północnej, Europy i Azji. CMC Poland Sp. z o.o. stanowi część grupy CMC i jest zarejestrowana w Polsce, gdzie znajduje się jej główna siedziba w Zawierciu. W tej lokalizacji zlokalizowana jest także huta stali.Firma dysponuje kilkunastoma lokalizacjami na terenie całego kraju, w tym Zbrojarnie oraz Zakłady Złomowe, co pozwala na efektywne zarządzanie procesami produkcyjnymi oraz recyklingowymi. Dzięki temu CMC skutecznie reaguje na potrzeby rynku oraz klienta, proponując rozwiązania dostosowane do dynamicznie zmieniających się warunków branżowych.Commercial Metals Company is global – and so is our approach. To meet our customers’ needs for steel and related metals, we are involved in virtually every aspect of the industry. We recycle. We manufacture. We fabricate. We are committed to offering the highest level of customer service at all our operations, to all our customers.CMC Poland Sp. z o.o. is a leader among other Polish steel mills selling its products on domestic and international markets.People are the key to our success. We are a global company committed to delivering industry-leading customer service, providing an environment where our employees can succeed, improving our communities and creating value for our investors.Currently we are looking for:IT Service Delivery SpecialistLocation: IT Office / ZawiercieZAKRES OBOWIĄZKÓW:

Participate in design, optimization and implementation of new solutions for CMC users
Provide front line IT support to client
Leading person for telephone system based on MS Teams and Audiocodes devices
Manages relationships with key vendors (in conjunction with the IT Manager)
Install, maintain and troubleshoot all computer hardware and software
Provide end–user, routine maintenance and infrastructure support
Moderate network performance and troubleshooting
Assists in the design and development of procedures according to IT standards, functional specifications and design requirements
Compose and maintain technical specifications and documentation
Remain active and aware as the second level of IT end user support
Manage recorded tickets/cases according to SLA
Resolve routine and non-routine problems through standard troubleshooting procedures recommending and implement best practice solutions

WYMAGANIA:

3 - 5 years of Service Delivery experience
Advanced PC troubleshooting skills
Must be Technology savvy IT professional with skills / experience that covers the following:

- Knowledge of Teams environment and SIP devices- Knowledge of Audiocodes solutions (SBC, SBA, MP, OVOC) as a plus- Knowledge of Windows Server Family- Knowledge of client operating systems Windows 10/11 & various MS Office Suite- Knowledge of Android and iOS based mobile devices- Basic Knowledge of Network Printer devices (configuration/installation)- Basic Knowledge of diagnosing problems in TCP/IP computer network- Basic Knowledge of Microsoft Identity and endpoint management solutions

Bachelor’s degree in Computer Science, Information Technology or relevant field of study is highly desirable
Excellent English written and verbal communication skills
Strong verbal and written communication skills with the presence and style to present information to executives
Knowledge of IT service processes (ITIL) and best practices
Driving license

OFERUJEMY:

Stable job based on permanent job contract
Competitive compensation and motivation system
Work in the office in Zawiercie
Hybrid work schedule
Great benefit package (health insurance, medical care, sport cards/entertainment bonus)
Company Social Benefits Fund
Opportunity for professional growth - challenging and rewarding work with dynamic, international team – trainings in international professional surrounding
Friendly work environment

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