
HR Shared Service Analyst with English and Spanish
- Warszawa, mazowieckie
- Stała
- Pełny etat
- Work as a part of an experienced team delivering end-to-end “Hire to Retire” services for European Large Markets.
- Provide HR support via Service Now by managing employee queries and offering first-line advice and guidance.
- Collaborate with subject matter experts (e.g. HRBP, HRD, Payroll Analysts) and internal teams (e.g. solution team) to determine the best response to employee requests.
- Prioritize cases and ensure timely follow-ups and check-ins to drive case resolution.
- Support continuous improvement initiatives in HR service delivery.
- Build cross-functional HR knowledge to ensure end-to-end ownership of the employee experience.
- Identify and raise opportunities for ongoing process improvement.
- Strong organizational skills - you can juggle tasks and priorities with ease.
- Proven knowledge of the Hire to Retire (H2R) process and how to make it better (min. 2 years of experience in HR related field).
- Familiar with H2R best practices in a Shared Services environment.
- Basic change management skills - you know how to introduce new processes smoothly.
- A sharp eye for detail - because in HR, details really matter.
- Fluency in English and Spanish - both are a must for this role - and another European language from mentioned above.