Customer Service Advisor with Dutch
Capita
- Łódź, łódzkie
- Umowa
- Pełny etat
- Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Accurately record all contact interactions on systems in line with expected process
- Ensure you give a positive image and great first impression to all contacts
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- C1 English skills + C1 Dutch skills
- Being highly methodical with a thorough attention to detail
- Having excellent organisational skills and ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC and data entry skills
- Bringing a proactive attitude with the ability and ambition to develop role in the future
- Able to work between 10am – 6pm Monday to Friday
- Willingness to work in a hybrid model (office in Łódź)
- Employee Assistance Program for employees and their families (psychological support)
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- A multinational environment with strong ties to UK business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)