HR Operations Team Leader

  • Kraków, małopolskie
  • Stała
  • Pełny etat
  • 23 dni temu
Job Category: Human ResourcesJob Description:The EMEA HR Operations Team Lead will manage the day-to-day activities, escalations, and performance of the HR Operations Team. This role requires strong partnerships with the HR Business Partners, Centers of Excellence (CoE) leaders, and cross-functional stakeholders to understand business priorities and align services within this team to meet organizational needs.Responsibilities:
  • Lead regional HR Operations team activities
  • Ensure a strong functional team through effective recruiting, training, coaching, team building, recognition, performance management, development, and succession planning
  • Interview and hire new team members
  • Provide performance-related feedback and guidance
  • Resolve team performance-related issues
  • Drive individual development plans
  • Drive engagement and recognition activity plans
  • Ensure business continuity and succession plans
  • Monitor team performance and objectives
  • Supervise Regional HR Operations Advisors' daily activities
  • Serve as the final escalation point for customer calls and inquiries
  • Triage and resolve escalated Tier 1, Tier 2, and Tier 3 requests as needed
  • Publish monthly executive dashboards/KPI metric reporting
  • Ensure all audit and compliance activities and requests are adhered to for the region
  • Proactively manage relationships with other key functional areas including Payroll, Finance, HRIS, HRBPs, and IT
  • Liaison with external payroll and benefit vendors as needed
  • Serve as a SME or lead on HR Projects and improvements as needed, including UAT and requirements gathering
  • Consult and implement regional integration activities for mergers and acquisitions
  • Monitor SLA compliance
Qualifications:
  • Bachelor's Degree in Human Resources or related field
  • Minimum four years relevant experience in a HR Operations team
  • Minimum one year supervisory experience
  • Process improvement certification or experience
  • Advanced knowledge of relevant HR systems, applications, or tools
  • Advanced MS Office knowledge
  • Experience managing a high-performing operational team
  • Proven track record of exceptional customer experience
  • Strong problem-solving mindset
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to build relationships quickly
  • Use strong judgment, knowledge, and experience to make sound decisions
  • Ability to work independently and efficiently and demonstrate initiative and resourcefulness as a self-starter
  • Extensive knowledge of Human Resources operations and policies and a strong understanding of local statutory regulations as they pertain to HR in the EMEA region
  • Strong management reporting, tracking, and presentation
  • Written and verbal skills to make data driven decisions
  • Demonstrate the ability to identify patterns/gaps in behavior and processes and propose/identify solutions proactively
  • Create process documentation
About Us:For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk Businesses- provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision- supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences- offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient- provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.- provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance- delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement- offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.- provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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