We are looking for an experienced ServiceNow CSDM Subject Matter Expert to join a US-based client in the utilities sector. You will work with flexible hours on projects for a large production & retail organization, playing a key role in aligning their CSDM 4.0 data model with business processes.ServiceNow CSDM SMEReference number: PL25/IC/SERVICENOWCSDM/REMOTEWorkplace: Zielona GóraWhat you"ll do
Operationalize CSDM 4.0 and align the data model with business processes
Analyze, design, and implement in-scope ITSM processes
Drive discovery workshops with stakeholders from an ITSM perspective
Gather and refine user stories and business requirements
Provide functional expertise for ITSM modules and guide configurations
Support UAT by coordinating with end-users and ensuring test scenarios are met
What we expect
Proven experience implementing ITSM processes: Incident, Problem, Change Management, Service Catalog, CMDB, Portal, and Integrations on the ServiceNow platform
Strong knowledge of ServiceNow and CSDM
Experience with: ITOM, ITBM, Service Mapping, Service Catalog, Service Portal, Flow Designer
Excellent communication skills and ability to work with international teams
We offer
100% remote work with flexible hours
B2B contract: 175 PLN/h
Medical insurance, Multisport card, group life insurance
Long-term cooperation with a US-based client in the utilities sector
