Service Quality Specialist

Polska
Stała
Pełny etat

23 dni temu

Job Category: Service OperationsJob Description:Ensures consistency and continuous improvement of repair quality levels through continual review, feedback and repair technician training, coaching and development. Acts as the interface between global repair functions and the local repair operation to implement, maintain and enhance repair and test procedures.Responsibilities:

Identifies repair quality issues and develops resolution recommendations.
Provides actionable data to stakeholder groups, such as training or process improvement.
Performs random / regular quality assessments on repair quality.
Provides feedback internally, to DN repair technicians and operations stakeholders on policy adherence, deviations and issues.
Participates in repair trainings globally (held in English language).
Prepares repair training / documentation materials for the repair technicians in Poland.
Provides training to repair technicians in Poland.
Implements test routines and processes based on global guidelines.
Monitors test equipment and ensures that they are in good working order.
Communicates with global repair functions to implement changes or resolve technical problems.
Builds working relationships with functional stakeholders internally and externally.

Qualifications:

Technical education (Mechanical/Electrician/Mechatronics Engineer)
Experience as a Process and Quality engineer in the manufacturing industry
Experience in conducting trainings
Knowledge of regulations and standards regarding quality management and process improvement
Ability to analyze data, identify problems and implement effective solutions
Communication and ability to work in a team
Good knowledge of Polish and English (at least level B2).

From our side we offer:

Full-time employment contract
Transport from Warsaw
Electric car charging stations
Training program from the first day of work
Access to the latest technologies
Development opportunities (career paths, internal recruitment, training, participation in additional projects)
An atmosphere of support and cooperation in our teams
Life insurance
Private medical care
Multisport card 26 days of leave regardless of length of service
Access to the training platform - approx. 8,000 training courses (including certified training)
Employee referral program.

#LI-AO2About Us:Why should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found

Diebold Nixdorf

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