Human Resources Services Associate
Equinix
- Warszawa, mazowieckie
- Stała
- Pełny etat
- Executes Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's
- Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
- Understands trade offs and when to escalate
- Is a skilled specialist at recognizing and providing solutions to employee questions
- Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date
- Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT
- Provides standard reporting to HR stakeholders and line manager-
- Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
- Handles sensitive and/or complex queries
- Has a specialized understanding of programs and COE processes
- Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate
- Able to handle complex COE processes
- May help in COE process design and project support
- Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
- Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
- Understands and executes on SLA and KPI's and helps distribute cases
- Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
- Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
- Ensures data accuracy and integrity with all transactions, communications and stakeholder support
- Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.
- Expected to participate in special projects for varying size
- Bachelor Degree preferable
- Proven years of related experience, or equivalent experience preferred
- Fluent in English and Polish
- Additional language desirable
Gowork