Junior SAP Field Service Management (FSM) Consultant
- Kraków, małopolskie
- Stała
- Pełny etat
Our IT Hub is the center of highly qualified talents who, as integral members of global Teams within KION Group IT, enhance the organization’s capabilities and drive impactful Business and IT transformations.We’re currently looking for a Junior SAP Field Service Management (FSM) Consultant to support the implementation, configuration, and optimization of our field service operations using SAP FSM. This role will be responsible for ensuring seamless integration between SAP FSM and core backend systems (SAP S/4HANA) and improving technician productivity and customer satisfaction through digital service processes.
We’re open to junior talents who are ready to explore SAP world and take ownership for SAP FSM.If you want to be a part of keeping the world moving, KION Group is the right place!We offer:Hybrid working modelOpportunity to participate in international projects and have significant impact on company IT developmentAttractive remuneration based on your experience, skills and developmentPrivate medical care in LuxMed GroupMyBenefit Cafeteria Platform (with Multisport card available)Group Life InsuranceEmployee referral programProfessional trainings in your area of responsibilitySharing the costs of foreign language courses4 hours off work per year for health check-ups ("Dzień na U")No dress codePossibility of growth inside of an organizationCompany co-sponsored learning & development opportunitiesTasks and Qualifications:Implementation and configuration of SAP FSM modules (Workforce Management, Smartforms, Mobile App, etc.)Collaborate with business stakeholders to gather requirements, analyze gaps, and design scalable FSM solutionsIntegrate SAP FSM with backend SAP systems (S/4HANA) with the Proaxia connectorDefine and maintain service process flows including work order management, dispatching, field execution, and service reportingSupport field technicians and service coordinators with troubleshooting and trainingMonitor system performance and handle incidents, enhancements, and change requestsAssist in test planning, execution, and user acceptance testing (UAT)Stay current with SAP FSM product updates and roadmap developmentsTechnology Stack you will work with:SAP Field Service ManagementSAP BTP, SAP CPI (Cloud Platform Integration)SAP Service Cloud, SAP S/4HANA, or SAP ECCYour Skills and Expertise:Bachelor’s degree in Computer Science, Information Technology, Business, or related field1+ years of hands-on experience with SAPFirst knowledge of field service business processesFirst experience with integration tools such as SAP BTP, SAP CPI (Cloud Platform Integration), or middleware platforms would be idealExperience with SAP Field Service Management – nice to haveFamiliarity with SAP Service Cloud, SAP S/4HANA, or SAP ECCExperience with mobile app configuration and Smartforms in FSM is a plusExcellent problem-solving skills and attention to detailStrong communication skills and ability to work with cross-functional teamsOccasional travel may be required for project work and rollouts or training sessionsExperience in utilities, manufacturing, or telecommunications industriesFamiliarity with Agile or Scrum methodologiesIf you have any questions - feel free to contactApply for the role and join us!