Senior Order Management Specialist (with German)

Łódź, łódzkie
Stała
Pełny etat

3 dni temu

Job ID: 40503 | Location: Lodz, Poland, hybrid work“Greater Chemistry - between People and Planet” - it is our Purpose which leads company's Strategy:

We are shaping the future with our customers.
We are accelerating innovation.
We are leading the transition towards sustainability.
We are building a culture of possibilities.

By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.We're looking for a Process Specialist to join our Order Management team. Whether you have first experience in Order Management or bring years of experience, we welcome candidates of all experience levels who are dedicated to enhancing customer satisfaction and streamlining order processing operations. We believe in putting our customers first and are seeking individuals who share our commitment to providing outstanding service through effective communication, problem-solving, and a proactive approach to meeting customer needs. In addition if you speak German or you are currently learning this language it would be a great advantage!What will you be doing?

Execute and optimize daily transactional activities to meet SLA/KPIs while following standardized processes.
Drive and support process improvement initiatives and projects.
Ensure operational compliance with regulations and internal/external guidelines.
Maintain effective communication with internal/external customers and stakeholders.
Document and maintain up-to-date operational procedures.
Act as a backup for team members and facilitate knowledge transfer.
Build and maintain strong collaborative relationships with internal and external customers.
Contribute to a problem-solving culture by identifying issues and implementing solutions.

What are we looking for?

University degree in Business Administration, Economic Sciences, or international shipping/forwarding/trade.
2 years of experience in Customer Service Desk.
SAP module knowledge and proficiency in Microsoft Office (especially Excel).
Experience in business process management (all levels welcome).
Excellent communication skills.
Customer-centric mindset and ability to translate customer needs into solutions.
Problem-solving abilities with a proactive approach to process improvement.
Experience in a Shared Service Center environment is desirable.
Language skills:
English fluent
German A2+

What's in it for you?

Possibility to work in a Top Employer 2024 certified company.
A rewarding challenge to further develop your skills in a professional work environment.
An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
Career development within our organization.
Language bonuses.
Relocation packages.
Internal and external trainings.
Benefits such as sport card (Multisport), private health care, additional life insurance.
Hybrid work model.
Language courses.
Corrective eyeglasses refund.
Performance related yearly bonus.
Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
Discount card for the various restaurants.
Integrational team events.
Possibility to participate in the charity activities.
Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Your Contact
Zuzanna Glapińska Talent Acquisition Specialist Telephone: +48 42 293 49 72 | mobile: +48 538 895 907| E-mail: zuzanna.glapinska@clariant.comLI-ZG1

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, , , andClariant is a focused specialty chemical company led by the overarching purpose of “Greater chemistry - between people and planet.” By connecting customer focus, innovation, and people the company creates solutions to foster sustainability in different industries. On 31 December 2024, Clariant totaled a staff number of 10 465 and recorded sales of CHF 4.152 billion in the fiscal year for its continuing businesses. Since January 2023, the Group conducts its business through the three Business Units Care Chemicals, Catalysts, and Adsorbents & Additives. Clariant is based in Switzerland.

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