Mainframe Customer Success Specialist
- Białystok, podlaskie
- Stała
- Pełny etat
- Location: Remote
- Type of employment: employment contract
- Project language: English
- Ensure customers achieve maximum value from their solutions, fully utilize their entitlements, and identify opportunities for growth.
- Collaborate closely with Sales to manage assigned accounts and drive customer success and satisfaction.
- Build and maintain long-term relationships with key stakeholders.
- Act as a trusted advisor, helping customers define business roadmaps and transformation strategies.
- Provide guidance on governance, change management, and adoption best practices.
- Identify risks to customer success and develop mitigation plans.
- Serve as an escalation point for customer issues, coordinating across internal teams to resolve them.
- Advocate for the customer by influencing product direction, service offerings, and internal processes.
- Support the contract renewal process and help minimize customer attrition.
- Contribute to the development of repeatable best practices that enhance the customer experience.
- 5+ years of experience with z/OS systems or major subsystems (especially DB2).
- Hands-on experience with BMC Mainview products.
- Strong communication skills in English (both written and verbal).
- Proven ability to manage customer relationships, including at the executive level.
- Excellent analytical and problem-solving skills.
- Effective time management and organizational skills.
- Experience working with complex, enterprise-level accounts.
- Comfortable leading customer meetings and workshops with senior stakeholders.
- Bachelor"s degree in Computer Systems or related field, or equivalent professional experience in systems/application programming.