People Services: P&C Specialist with English

• Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
• Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
• Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation

• Support administrative processes including contract generation, data entry, and employee records maintenance
• Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
• Coordinate with payroll and benefits teams to ensure accurate processing of employee data

• Maintain and update employee information in HRIS (SuccessFactors)
• Perform routine data audits to ensure data integrity and compliance
• Support reporting needs by extracting and organizing HR data

• Provide first-level interpretation of HR policies and procedures
• Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
• Identify recurring issues and suggest improvements to processes and knowledge base content
• Participate in team meetings and contribute to service delivery enhancements

• Fluency in English, written and spoken
• Proficiency in SuccessFactors, ServiceNow and Microsoft Office
• Strong organizational skills, customer focus, and attention to detail
• Ability to handle confidential information and resolve cases independently

• 3+ years of experience in HR operations or shared services
• Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations
• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)

• Hybrid work model - combine remote flexibility with a modern office in the heart of Gdańsk
• Private medical care - comprehensive healthcare coverage for your wellbeing
• Learning & development platforms - access to ongoing education and upskilling opportunities
• Life insurance package - additional security for you and your loved ones
• Friendly and inclusive work culture - be part of a team that values collaboration and diversity
• Modern office environment - good coffee, chillout zones, and a space designed for focus and creativity
• Client offers you the opportunity to take advantage of discounts on the purchase or rental of cars
• If you wear corrective glasses, we have good news for you too - you'll receive an extra reimbursement for purchasing new ones
• Do you enjoy expanding your knowledge and investing in your personal development? Great! With our client, you have the opportunity to receive funding for language courses, training programs, and university studies

Manpower