Customer Success Advisor (English and Polish) Late Shifts

Gdańsk, pomorskie
5 600-6 600 PLN miesięcznie
Stała
Pełny etat

1 miesiąc temu
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We’re looking for a Customer Success Advisor who’s passionate about solving problems and supporting clients. In this role, you'll be the first point of contact for our users - handling inquiries and resolving issues via chat and email to help them reach their business goals.As this is a technical support position, strong problem-solving skills, familiarity with digital tools, and a basic understanding of marketing trends and platforms are highly valued. You’ll guide customers through both the functional and technical aspects of our solutions - empowering them to succeed, not just use the product.You'd be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 3 PM and finish at 7 AM.About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’re global, remote-friendly, and multicultural, yet we share the same values.Main tasks:

responding to enquiries and educating our Customers on our products by chat and email
troubleshooting problems for Customers
handling onboarding calls with customers
coordinating solutions with IT and management
helping customers build successful businesses

You may be the perfect fit if you:

have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French or Russian would be an asset
have online marketing acumen and preferably some technical background
are open to new experiences and ready to acquire new information at a fast pace
have the ability to easily handle a number of interactions at the same time
have superior verbal and written communication skills and are ready to master your speed-typing skill
are an outgoing “people person” with an upbeat attitude
are ready for speaking with a customer over the phone/via Teams call

Salary range:5,600 - 6,600 PLN gross/month on contract of employment + up to 1000 PLN commission paid upon reaching goals + additional bonus for weekend workExtra perks include*:

home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
private medical care for employees and their family members
employee referral program – up to 10 000 PLN for recommending a friend
corporate life insurance
employee pension program (PPE)
wellbeing and mental health culture – mental health helpline, sport card etc.
modern equipment – most of our teams work on MacBooks
English classes
internal initiatives like webinars, knowledge-sharing sessions, and more!

*Some benefits may be available for the talents hired under the contract of employment, only.Apply and enjoy our fully remote online recruitment process!1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.2. One-way video interview: We’ll send you a link to the video interview to verify your level of English and technical acumen.3. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.4. Task: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar.5. Final interview: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you.6. Offer: If you have what it takes, accept our offer and – welcome aboard! Join our team and be in great company!is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!

GetResponse