IT Operations Specialist (IT Service Management)

Stefanini

  • Kraków, małopolskie
  • Stała
  • Pełny etat
  • 28 dni temu
Job DescriptionIT Operations SpecialistThe IT Operations Specialist role is an integral part of the Operations Team, with a specificfocus on supporting manufacturing solutions within the factory area. Working closely withService Managers and support teams within the organization, the main objective is toensure the proper maintenance of manufacturing solutions and to uphold compliance withITPF and security standards. This entails troubleshooting issues, providing guidance, andimplementing measures to optimize the performance and security of manufacturingsystems.Job Responsibilities:
  • Collaborate closely with Service Managers and support teams to maintain manufacturing solutions and ensure compliance with ITPF and security standards.
  • Provide advanced support for manufacturing systems, troubleshooting issues, and offering guidance to team members as needed.
  • Collaborate with global teams and supporting manufacturing processes.
  • Working closely with L2 and SMEs to maintain the service properly.
  • Prepare high quality documentation and procedures related to the IT processes.
  • Be part of the escalation team and participate in major issues.
  • Monitor performance and availability of IT services
  • Prepare reports about service performance and its SLAs.
Job Requirements
  • Up to 2 years of relevant experience in IT operations or a related field.
  • Basic knowledge of SQL and databases.
  • Familiarity with manufacturing systems such as LESMES is preferred.
  • Optional: Understanding of ITIL practices especially incident and change management.
  • Experience with ITSM tool like Service-Now.
  • Experience/familiarity with JIRA
  • Strong soft skills, including communication, teamwork, and problem-solving abilities.
  • Demonstrated ability to effectively manage crisis situations and navigate through
challenging scenarios.
  • Completed studies in a relevant field or equivalent experience is preferred.
  • Proficiency in understanding network infrastructure and operations.
  • Familiarity with SAP systems is advantageous.
  • English proficiency is required.
What we offer:You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
  • Private medical subscription;
  • Soft skills and technical training for current and emerging products and technologies;
  • A monthly budget for flexible benefits program (eg. Multisport card, hotel bookings, shop vouchers etc.);
  • Special referral bonuses for recommending qualified candidates;
  • Up to 4 days of extra vacation;
What's next:It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on , and where we regularly post insights from our colleagues.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.Key Points to Remember:
  • Legitimate job offers only follow interviews conducted with our hiring managers or clients.
  • We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.#LI-Hybrid

Stefanini