Service Delivery SME, EMEA Order Mgmt
- Wrocław, dolnośląskie
- Stała
- Pełny etat
As Service Delivery SME in Order Management for EMEA, you will be responsible for maintaining process knowledge and ensuring operations are executed in line with agreed standards and KPIs.Job DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Why join us?BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.Become a maker of possible with us!Customer ServiceCustomer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.About the roleJoin a dynamic and collaborative team as a Service Delivery Expert in Order Management, where you will play a key role in ensuring smooth, compliant, and high-quality operations across the EMEA region. This position focuses on maintaining process excellence, driving operational improvements, and supporting customer satisfaction through expert knowledge of end-to-end order management.Main responsibilities will include:
- Monitor key performance indicators and service metrics to ensure consistent delivery quality
- Analyze service issues and support resolution through root cause investigation and corrective actions
- Facilitate country-level meetings to address operational challenges and share updates
- Promote standardized processes and support adoption of the Global Business Services model
- Review and manage compliance activities, including SOX controls and audit documentation
- Approve system access for contingent workers and ensure data accuracy in relevant platforms
- Lead process improvement initiatives to enhance efficiency and customer experience
- Support training and documentation efforts for new tools and procedures
- Minimum 3 years of experience in order management, customer service, or supply chain operations
- Strong understanding of order management processes and operational workflows
- Proficient in Microsoft Office and familiar with ERP systems and OCR platforms
- Skilled in identifying process gaps and implementing practical solutions
- Clear communicator with a collaborative mindset and attention to detail
- Comfortable working in a fast-paced environment and managing multiple priorities