Customer Support Associate - German

Kraków, małopolskie
Stała
Pełny etat

2 miesiące temu

ITSelecta Talent Solutions, based in Krakow, Poland, is a specialist recruitment agency with a multicultural team fluent in various languages. Serving Poland and Central Europe, the agency focuses on recruiting top Polish developers and other talents. Their expert recruiters and business developers are committed to addressing IT challenges, offering tailored recruitment services to build outstanding development teams for specific client needs.As a Customer Support Associate, you will play a crucial role in ensuring the satisfaction and success of our clients by providing outstanding support and assistance. This position requires a proactive and solution-oriented individual who can effectively communicate with clients, troubleshoot issues, and contribute to the overall success of the team.Responsibilities
★ Customer Interaction:

Respond promptly and professionally to customer inquiries via email, and live chat.
Build and maintain positive relationships with clients, understanding their needs and ensuring a high level of customer satisfaction.

★ Issue Resolution:

Identify and troubleshoot customer issues related to our services.
Collaborate with internal teams to resolve customer concerns efficiently and effectively.

★ Product Knowledge:

Develop a deep understanding of our advertising products and services.
Educate customers on the features and benefits of our offerings.

★ Documentation:

Accurately document customer interactions, issues, and resolutions in our CRM system.
Generate reports on common customer issues to inform product and service improvements.

★ Cross-functional Collaboration:

Work closely with other internal teams to ensure a seamless customer experience.
Provide feedback on customer sentiments and needs to inform future marketing strategies.

Requirements:Minimum 2 years of experience in customer support, preferably in the advertising or marketing industry.Excellent communication skills, both verbal and written; active listening is a plus.Fluency in German at C1 level – mandatory.Very good command of English, both spoken and written.Strong problem-solving and analytical thinking abilities.Proficiency in using CRM systems and other customer support tools.A university degree in Business, Marketing, Communications, or a related field is a strong advantage.Benefits:

Private medical care (Luxmed)
Multisport card (sports and recreation membership)
Employee Capital Plans (PPK) with Allianz
Stable employment under an employment contract
Opportunity to work in a hybrid model after 6 months
International work environment
Training and development opportunities
Modern office located in Kraków

Itselecta

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