GSC: Payments Operations Executive (HUB)

Polska
Stała
Pełny etat

8 dni temu

Job Advert DetailsSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.Global Payments Solutions (GPS) is an integral part of our client proposition and employs our global network to capture market share and deliver growth. The business covers 90% of the world's trade and capital flows, with access to over 150 clearing systems. We are uniquely positioned to help clients make payments, manage their liquidity, and maximize the use of their cash and work with 95% of Fortune 100 Companies. GPS has been named #1 Cash Management bank globally for over 10 years.Your career opportunityActivities that involve Manual & Semi-automated Payments, Bills, Voice authorization etc. would fall under this job role. The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA's).What you'll do

Handle all queries accurately to achieve agreed quality standards and targets
Processing (input or control, monitoring, approval)- of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc.
Ensure that all tasks are completed in accordance with established procedures and standards
Identify and escalate potential showstoppers
Proactively escalate to the line Manager any issues/transactions that would impact service delivery or potential loss to the bank
Providing callback authorization for manual payments
Providing practical training and support for new joiners/cross-trained staff
Respond to mails/queries related to process timely with a cc to the Line Manager

Act as team worker

Regular monitoring of queues and assigning team members to tasks accordingly
Timely escalation of all technical problems or incidents
Monitoring of team's generic mailbox

What you need to have to succeed in this role

Payments or Finance experience and knowledge as an asset
Commercial orientation combined with a customer driven approach
At least communicative English language skills (B2 - minimum), Hebrew or another language as an asset
Analytical reasoning capabilities
Strong interpersonal skills and communications skills
Ability to work within international environment as well under time pressure
Working in shifts (between (8:00 till 18:00)
Willingness to be working based on business calendar (the process requires the delivery of services during Polish holidays and Sunday's)
Willingness to support weekend testing if needed (in case of system changes requiring the PVT tests)

What we offer

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN).
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

Online behavioural test (for external candidates only)
Telephone screen (for external candidates only)
Job interview with the hiring manager

We are looking to hire as soon as possible so don't wait and apply now!You'll achieve more when you join HSBC.We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com

HSBC

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