Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.Role overviewThe purpose of this job is to manage service operations and continuously improve service performance for applications supporting End to End Supply Chain Operations. This role requires to manage Incidents, Problems and Change Requests. The Management of risks and priorities will be part of the service performance. Another key element is the ability to communicate effectively across multiple groups to influence service outcomes and manage change requests.Drive service excellence in Supply Chain applications—join us!Key Roles & Responsibilities:Manage service operations for the life cycle of existing and new services and applications.Continuously improve services performance collaborating with Regional teams, Business Analysts, DevOps Engineers, Product Owners and external 3rd party support teams.Drive process improvements, removing variation and removing inefficiencies from processes in Service Performance.Support timely service transition and stabilisation as products are transitioned from the development to the operational lifecycle stage.Monitor service performance against SLAs and produce service reports and escalate as required for business-critical impact.Define, document, agree, monitor, measure, report and review the level of IT services provided.Determine, document and agree requirements for new services and produce Service Level Requirements.Taking the team through Agile/DevOps transformation. Ensure the service management discipline is embedded in the way the DevOps teams operate.Managing external service providers and service contracts.Managing flex capacity - external vendor delivery teams.Why you?Essential qualifications & skills:Bachelor’s degree in Computer or Information Sciences or equivalent experienceMinimum 3 years of experience in the roles like: Service Manager or IT Delivery ManagerDemonstrated success in Managing IT services and projects to meet the needs of business within agreed SLAs, time and budgetDemonstrated up to date knowledge of service operations policies, processes, procedures for service delivery, and reporting procedures. In particular the applications and continuous improvement of ITIL processesDemonstrates an understanding of service definition and process improvement methodologiesFamiliar with: Enterprise applications, ITIL based service management practices, Vendor Management, GXP systemsExcellent communication and presentation skillsAbility to influence others, make technical decisions and initiate actionsPreferred qualifications:If you have the following characteristics, it would be a plus:Knowledge and experience of ITIL based service management practicesExperience working with Six Sigma/Lean Sigma processes and toolsKnowledge of service operations, processes, service delivery, reporting, and continuous improvementOpportunities for growthNone of us should ever feel like we are standing still. Instead, we want Haleon to be a place where we feel like we are always progressing. Improving everyday health takes dedication. Energy. Effort. So we look to reward your contribution with a very attractive benefits package:Career at one of the leading global healthcare companiesHybrid workContract of employmentAttractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement)Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)Family benefits (baby box, extra parental leave, caregivers' policy)Life insurance and pension planOpen and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)Private medical package with additional preventive healthcare services for employees and their eligible counterpartsSports card (Multisport)Supportive community and integration eventsModern office with creative rooms#Li-HybridCare to join us. Find out what life at Haleon is really like www.haleon.com/careers/At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Accommodation RequestsIf you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.
