(Junior) IT Customer Support Agent

Kraków, małopolskie
Stała
Pełny etat

16 dni temu

Tasks

Provide first-level IT support for internal users (HR, Procurement, Finance, Authorizations, Infrastructure)
Working with SAP system and access administration (creating, modifying, and revoking authorizations)
Handling technical queries via phone, e-mail, and ticketing tools
Troubleshooting system/application issues and forwarding more complex cases to relevant teams
Supporting users with system functionalities and service requests
Maintaining and updating process documentation
Building positive and professional relationships with users

*Perform all other duties assigned or delegated by supervisorsBenefitsFree parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmenBehind the scenesVideo:Lufthansa Group Business Services

New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
Opportunity to work from each part of Poland
Hybrid working model
Task-based working model

Employee

Integration events
Charity initiatives

RequirementsQualifications

Languages:

German - min. B1
English - min. B2
Previous customer service or IT support experience would be an advantage
Analytical mindset and problem-solving skills
Accuracy, attention to detail, and proactive attitude
Strong teamwork and communication skills in a multicultural environment
Readiness to work under time pressure and in a shift-based model

*CV/Resume required*Must possess permit to work in PolandCompanyAbout Lufthansa Group Business Services Sp. z o.o.Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It's our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Lufthansa Group Business Services

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