Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Human Resources Services AssociateJob SummaryThe HR Services Associate (Senior Support level) is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.ResponsibilitiesLife Cycle and System UpdatesExecutes Tier 2 processes, such a Payroll, Benefits, Compensation and LOA'sResolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's queryUnderstands trade offs and when to escalateIs a skilled specialist at recognizing and providing solutions to employee questionsManages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-dateReacts quickly to HR Systems updates and ensures data accuracy, engagement in system UATProvides standard reporting to HR stakeholders and line manager-Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processesHandles sensitive and/or complex queriesCOE Process ExpertiseHas a specialized understanding of programs and COE processesAble to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriateAble to handle complex COE processesMay help in COE process design and project supportOperational ExcellenceAssists with and identifies maintenance of HRS knowledge library including replacement of translated contentFacilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR libraryUnderstands and executes on SLA and KPI's and helps distribute casesProvide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordinglyUnderstands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirementsEnsures data accuracy and integrity with all transactions, communications and stakeholder supportServes as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.Project ManagementExpected to participate in special projects for varying sizeQualificationsBachelor Degree preferableProven years of related experience, or equivalent experience preferredFluent in English and PolishAdditional language desirableEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
