Licensing & Customer Service Specialist

Warszawa, mazowieckie
Stała
Pełny etat

9 dni temu

Req ID 81564 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.About the teamYou will provide best-in-class technical support, ensure product catalog consistency and smooth licensing flow to achieve business growth targets in collaboration with ZF aftermarket regional and global sales organizationTasks:

Answer and solve L2/L3 support requests from the Customer Competence Centre: ensure time-to-response, follow-up on request. Act as L1 for internal customer's on-boarding

Support beta-testing phases during product and new features deployment: instruct and guide download and installation process, ensure access to training material, license permission and salesforce synchronization

Perform product user tests at new release reception: installation, updates, simulation scenarios, report defects and track resolution with engineering team

Support customer migration from legacy product to new ZF[pro]Diagnostics product for smooth experience from registration to product usage

Track and report licensees, subscription status for all Tier-1 Diagnostics products

Prepare, submit and maintain product part number in ZF product catalog for Diagnostics products

Work directly with Tier-1 Diagnostics Project managers and product owners

Co-work with Marketing team to ensure documentation technical alignment and consistency

Your profile:

Bachelor's degree and 3-5 years of experience in technical support and global rollout and day to day operations of hardware/software/SaaS solutions

Eager to work in an international environment

Eager to engage local business teams via good relationship management skills

Strong problem-solving skills

Fluent in English (spoken & written)

German language is added advantage

Agile mindset

Why join our team?You will work in an open and transparent corporate culture where ownership, accountability, diversity, and respect are important values. Our employees are passionate about their jobs and believe that team spirit and fun are at the heart of our success. We foster an environment with healthy self-reflection and continuous improvement, where outside ideas are genuinely valued, and every team member can influence decisions and question current norms.In this stimulating, fast-growing, and challenging environment, we offer you:

Flexible working hours
Hybrid mode of work (home office and work on premises)
Private medical care (Lux Med)
Life insurance
Annual bonus
Mulitisport Card and Cafeteria System

Be part of our team as Licensing & Customer Service Specialist and apply now!Be part of our ZF team as Licensing & Customer Service Specialist and apply now!ContactArtur PolkowskiWhat does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.Find out how we work at ZF:

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