Customer Success Expert

Gdynia, pomorskie
Stała
Pełny etat

1 miesiąc temu

Job Category: SupportJob Description:DNV has developed GHG verification, a highly successful digital service enabling the maritime industry to meet decarbonization regulations by equipping all stakeholders with an efficient system to continuously monitor, control and manage emissions performance of their ships - from raw data to sustainable operations.We are now seeking a motivated and qualified candidate to join our Customer Success Team. The right candidate, Customer Success Expert, shall be motivated to work for a greener shipping environment by helping clients follow industry regulations and meet environmental targets. You are eager to see things through to completion, service-oriented, and open to receiving feedback and yet confident enough to provide guidance and coaching to our clients. The chosen candidate needs to be open for potential work-related travels and able to support DNV's customers on site.In the role, you will:Coordinate and follow-up key clients globallyResolve complex customer queries, including service and system related questionsEnsure customer's reported issues are resolved to the client's satisfaction in a timely mannerAct as a single point of contact for choosen clients to ensure overall customer satisfaction from DNV's service * Provide guidance, onboard customers and run application demos to clients

Work with the team to develop knowledge base and “best practice” documentation
Seek customer feedback and suggest improvements in tools and systems
Monitor and reply to cases received via ticketing tool/ helpdesk

Responsibilities:Career and development. The possibilities to grow and develop your competencies and ambitions within DNV are extensive. We have a strong company culture with emphasis on growth mindset, competence sharing and professional and personal development.Work/life balance. We offer flexible working and have a focus on work/life balance for our employees.Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. You may also join employee associations to establish networks through social and professional activities. Our largest society CONNECT throws after-works and informal meetings all year long for you to join.Attractive rewards. We offer a comprehensive benefits package, including 6 weeks annual vacation, health services, and competitive pension, insurance, in addition to a global profit share scheme.By joining DNV you become part of a world-leading company whose purpose is to safeguard life, property, and the environment. You will also be part of a culture where our values “we care, we share, we dare” characterize how we act towards each other, our customers and how we perform our work.DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.Qualifications:

Degree in e.g. Marine, Mechanical, Naval Architecture, Environmental Studies, HSEQ, or other relevant background
At least 1 years of relevant experience in the maritime industry
Knowledge of maritime/environmental regulations
Fast learner and self-driven behavior
Excellent verbal and written communication in English
Strong interpersonal skills
Strong analytical and problem-solving abilities
Digital and networking skills

About Us:About MaritimeWe help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we're continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

DNV

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