Service Desk Agent with English and German
TopTalents
- Kraków, małopolskie
- Stała
- Pełny etat
- processing reports of technical problems as 1st Line Telephone Customer Service,
- diagnosing the problems and trying to solve them,
- forwarding requests to other departments if no other solution is possible,
- ensuring the quality of communication,
- registering and analyzing reports,
- suggesting improvements and optimizations.
- fluency in English & German (at least B2).
- high-level communication skills,
- familiarity with computer hardware construction,
- knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
- team-oriented attitude.
- remote work,
- continuous development,
- initial trainings preparing to work,
- laptop and if necessary - office inventory (chair, lumbar support pillow etc.),
- introduce a friend program.
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